[Resolved]  Bharat Gas — Cheating

Address:

Thiruvananthapuram, Kerala

Costumer( My) Details
Mohammed sha. R.S
TC.19/604(7A), MANNATH,
South Road, Mudavanmugal, Poojappura.P.O
Trivandrum-12
Gas connection: Domestic
Consumer No :40064
Mob. No:[protected]
Email: [protected]@yahoo.com.

Agency Details
MP gas agency
Distributor Code: 6218848
Thachottukavu,Peyad.P.O
Trivandrum

Sub : A cheating behind a BP gas connection

Sir,

I have applied for a gas connection on 13/08/2009 .As per their instruction, I have submitted copies of “Rental agreement, Residential proof, Identity proof, Employment proof, 5 photos” and I have informed them very clearly that I have no Ration Card. I have got BP domestic gas connection . After shifting my house the gas has been supplied by MP Gas Agency Trivandrum for the last two years. On 14th june 2010, for receiving the second cylinder granted I have submitted the documents (“Rental agreement, Residential proof, Identity proof, Employment proof, 4 photos”) to MP Gas Agency according to their instruction. I have been asked to pay Rs. 2860.00. But I have received a receipt of Rs 1580 only( Cylinder deposit Rs. 1250 and Gas refilling charge Rs.330)
I have asked them to give the receipt for full amount, but they kept me waiting outside the office till evening. They were not willing to give back my documents also. When I told that this is illegal ; they asked me to give Rs. 1950.00. When I gave the amount, they released my documents. Ms. Rekha, who is the Agency Manager misbehaved to me.
I have booked for refilling the gas on 15/06/2010 through phone. When I have not received the gas after one month, I contacted MP Gas Agency, they asked me to submit the documents again and they have frozen my gas supply. I am extremely suffering because of not receiving the refill.
Please do the needful for stopping these type of incidents in which the customers are being cheated by these agencies. I request you to transfer my gas connection to some other Agency; or if gas refilling is continuing in same Agency, please ensure that I am getting the service without any fail . Please find the attached file of my gas connection. Thank you.

Best Regards,

M,Sha.R.S