[Resolved]  Bharat Sanchar Nigam Limited (Up East Circle) — LANDLINE/BROADBAND MONTHLY BILLS

SIR, /MADAM,
MY TELEPHONE NO. IS[protected]. I HAVE A BROADBAND CONNECTION THROUGH THIS TELEPHONE. FROM THE INSTALLATION OF THIS TELEPHONE I HAVE NEVER RECEIVED MY TELEPHONE BILL AT MY RESIDENCE. WITHOUT SENDING A PERSON AT TELEPHONE EXCHANGE FOR COLLECTING DUPLICATE BILL AT GORAKHPUR IT IS NOT POSSIBLE FOR A CONSUMER TO STOP DISCONNECTION OF HIS TELEPHONE WITH AN ALEGATION THAT YOUR SERVICES ARE TERMINATED BECAUSE OF NON PAYMENT OF YOUR PREVIOUS BILL, PLEASE CONTACT ACCOUNTS OFFICER. IF BHARAT SANCHAR NIGAM LINITED (UP EAST CIRCLE) IS UNABLE TO ENSURE THE TIMELY DELIVERY OF TELEPHONE BILLS TO HIS CONSUMER, HOW BSNL HAS A RIGHT FOR DISCONNECTION OF TELEPHONE ON THE GROUND THAT TELEPHONE HAS BEEN DICONNECTED BECAUSE OF NON-PAYMENT OF BILL? AT GORAKHPUR SSA A SLOGAN IS PASTED AT TELEPHONE EXCHANE HOW A CONSUMER CAN GET HIS DUPLICATE BILL AT INTERNET BY GOING ON "DUPLICATE BILL SITE". I HAVE A BROADBAND INTERNET CONNECTION BUT I COULD NOT FIND ANY TIME THE DETAILS OF MY LATEST TELEPHONE BILL AT THEIR SO CALLED DUPLICATE BILL SITE. NOW I AM POSTED OUTSIDE CITY AT A VILLAGE & MY CHILDREN ARE AT BANGALORE THAT'S WHY I HAVE NO PERSON WHO CAN
GO TO GORAKHPUR TELEPHONE EXCHANGE TO COLLECT DUPLICATE BILL. MY TELEPHONE CONNECTION IS DISCONNECTED FROM LAST WEEK OF DECEMBER WITH ALEGATION OF NON-PAYMENT OF PREVIOUS BILL WHEREAS THE SO CALLED BILL IS NOT HANDEDOVER TO ME FOR PAYMENT. SUGGEST ME- WHETHER I SHOULD GO TO A CONSUMER COURT OR NOT? OR APPLY FOR PERMANENT DICONNECTION ? INTERNET & TELECOMMUNICATION SERVICES ARE NOW A DAYS TOO MUCH IN INDIA.
ALOK KHARE
307E, SAKETPURI COLONY
10 NO.BORAING BANKATWA ROAD
PO:GORAKHNATH, GORAKHPUR-273015
MOB:[protected], [protected]