[Resolved] Birla Sun Life Insurance Company — Cancellation of Policy - Money Back | |||
We had received this policy related documents on 21 July and coz of some financial crunch, we triggered the Cancellation of the said Policy on 28th July, 2010. Please find the mails as attached for Reference. I had called the ITrust CustomerCare centre in Gurgoan for Cancellation process as well. They responded with details that the Policy cancellation has been triggered. To my surprise, the monthly amount for this policy was deducted even though it was confirmed by customer care in gurgoan and the relationship manager from iTrust, that request for policy cancellation has been processed. Today when we spoke to the CustomerService person in Mumbai, We are baffled to know that, you have never received such request(to be processed) what so ever related to our Policy Cancellation. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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