[Resolved]  Birla Sunlife Insurance Co. — Statement received with zero amount

Address:

Maharashtra

I AM GIVING BELOW THE TRAIL OF MESSAGES. I GOT 4 TIMES THE STATEMENT OF PREMIUM PAID AS ZERO, WHEN I HAVE PAID MORE THAN 33000 RUPEES. NOBODY IS ASSURING ME THAT THE DATA IS CORRECTED IN THE SYSTEM.


Dear Mr.Darshana Borthakur,
I am in receipt of your letter No.nil dated April 6, 2010 alongwith my premium paid certificate.
You had confirmed that the statement was erroneously generated with zero premium amount.
This is just to inform you and Mr.Ajit Bhor that today I again received a zero premium amount statement which is dated 5th April 2010.
I wish to bring to you a gross error in your computer systems, which needs to be corrected immediately.
Since the future of many policy holders including I, depends upon the computer data, it is o[censored]tmost important that your computer data management system should be errorfree.
Would you please do the needful to correct it?
Just to test whether you have done something to correct it, I may ask you the statement again after few months.
Wish you and Birlas a good future ahead.
Anjali Kulkarni
12.04.2010

Dear Customer Service,
I hope somebody will read this trail of messages.
Please refer to my various complaints on phone to customer care number, and to Mr.Ajit Bhor working in Birla Sunlife office at Pune from whom I have purchased this policy.
I WANT TO INFORM YOU THAT I HAVE RECEIVED THE COMPUTER GENERATED PREMIUM PAID CERTIFICATE
THIRD TIME, I REPEAT, THIRD TIME, I REPEAT, THIRD TIME

THIRD TIME, WITH ZERO PREMIUM AMOUNT PAID SHOWN ON THE CERTIFICATE.

I HAVE PAID MORE THAN 36000 TILL TODAY, BUT THE CERTIFICATE SHOWS 0 AMOUNT.

NOBODY BOTHERED TO REPLY TO ME AND CORRECT THE MISTAKE. I HAVE LOST ALL MY PATIENCE.
CAN YOU REFUND MY FULL AMOUNT IF YOU ARE NOT ABLE TO SERVICE THE POLICY.

PLEASE TELL MY REGARDS TO MR ADITYA BIRLA, WHO IS RUNNING THIS INSURANCE COMPANY. HE HAS MOST USELESS STAFF IN HIS OFFICES. NOBODY IS BOTHERED TO TAKE CARE OF MY SHOUTING ABOUT THE MISTAKE IN THE STATEMENT, AND I AM SURPRISED THAT FOR THE THIRD TIME, I HAVE RECEIVED THE WRONG STATEMENT.

WILL ANYBODY BOTHER TO CALL ME ON MY PHONE TO ASSURE ME THE CORRECTIVE STEPS?
I DO NOT WANT AUTOGENERATED RESPONSES TO MY MAIL.

I WANT THE CORRECTED STATEMENT WITH YOUR SEAL AND SIGNATURE OF THE RESPONSIBLE PERSON. I ALSO WANT ASSURANCE THAT THIS MISTAKE IS CORRECTED IN YOUR COMPUTER SYSTEMS AND IT WILL NOT REPEATED.

LEGAL NOTICE:

IF YOU DO NOT CORRECT THE SAME WITHIN 7 DAYS, I WILL BE ELIGIBLE TO RETURN TO POLICY WITH FULL REFUND OF MY PAYMENT ALONGWITH PREVAILING BUSINESS INTEREST.

I ALSO KEEP MY RIGHTS TO SUE YOUR COMPANY FOR CHEATING, AND CLAIM MY COMPENSATION FOR THE AGONIES SUFFERED BY ME DUE TO NON RESPONSE, POOR RESPONSE AND CARELESSNESS BY BIRLA SUNLIFE.

IF YOU DO NOT SEND THE CORRECTED STATEMENT PERSONALLY WITH WRITTEN APOLOGY, WILL PUBLISH IT ON EVERY FORUM OF THE INTERNET, FOR CONSEQUENCES OF WHICH, YOUR ENTIRE CUSTOMERCARE STAFF OR MR. BIRLA AND THE MEMBERS OF BOARD OF DIRECTORS WILL BE RESPONSIBLE.

THIS IS A LEGAL NOTICE, PLEASE DO THE NEEDFUL URGENTLY.

ANJALI KULKARNI



> Subject: Re: RE: Wrong information provided in Premium Paid Certificate[protected]
> To: [protected]@hotmail.com
> Date: Fri, 26 Mar 2010 23:50:11 +0530
> From: [protected]@birlasunlife.com
>
> Dear Policyholder,
>
> We hereby confirm the receipt of your email and thank you for contacting
> us. We will be replying to your mail within 6 working days.
>
> We will also be calling you to update you on the status of your email;
> request you to therefore register your latest contact details with us
> through any of our touch points mentioned below. This would also help you
> in receiving speedy resolutions and timely alerts pertaining to your
> policy.
>
> Birla Sun Life Insurance is proud to have you as a customer and it’s our
> privilege to meet your current and future insurance needs. In case you
> require any information or assistance, our customer service executives
> would be glad to help you. Please feel free to get in touch with us at your
> convenience on the touch points mentioned below:
>
> o Call us on our toll free number[protected], between 9 AM to 9
> PM, Monday to Saturday
> o Visit any of our branches; to locate the branch nearest to you kindly
> log onto www.birlasunlife.com
> o Log on to www.birlasunlife.com for further information
> We take this opportunity to assure you of our best services at all times.
>
> Regards,
> Customer Service
> Birla Sun Life Insurance Co. Ltd.
>
> This is an auto generated response; kindly do not reply to this email.
>
>
> In response to:
>
>
>
> Anjali Kulkarni To
> <[protected]@h <[protected]@birlasunlife.com>
> otmail.com> cc
>
> 02/27/2010 15:11 bcc
>
> Subject
> RE: Wrong information provided in
> Premium Paid Certificate[protected]
>
>
>
>
> |[protected][protected][protected][protected][protected][protected]|
> | History: |
> | This message has been forwarded. |
> | |
> |[protected][protected][protected][protected][protected][protected]|
>
>
>
>
> Dear Rashmi,
> Thank you for this mail
> Kindly send the hard copy of this certificate by post.
> Regards,
> Anjali Kulkarni
>
>
> To: [protected]@hotmail.com
> Subject: Re: Wrong information provided in Premium Paid Certificate
>[protected]
> Date: Sat, 27 Feb 2010 12:56:29 +0530
> From: [protected]@birlasunlife.com
>
>
> Dear Mrs. Kulkarni,
>
> We refer to your below mail with regards to the captioned policy.
>
> We wish to inform you that your policy is in premium paying status (active)
> as we are in receipt of all the premiums till date through ECS mode of
> premium payment method.
>
> For reference please find the attached Tax certificate of your policy.
>
>
>
> Please feel free to get in touch with us for any further assistance
> regarding your policy (ies).
>
> Assuring you the best services,
>
> Regards,
> Rashmi
> Customer Service
> Birla Sun Life Insurance Company Limited.
>
> (Toll Free):[protected]
> Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
> Website: www.birlasunlife.com
> Fax: [protected]
> Address : Customer Care Unit, Indiana Business Centre, “B” Wing, First
> Floor, Marol Naka, Makwana Road, Andheri (E), Mumbai – 400 059.
> |[protected][protected]+[protected][protected]---|
> |Anjali Kulkarni | |
> |<[protected]@hotmail.com> | |
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> |[protected][protected]+[protected][protected]---|
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> Dear Sir,
> Policy No.[protected]
> I am in receipt Premium Paid Certificated dated 4th Feb.2010. The total
> premium amount received and other taxes shown is 0.00.
> I wish to inform you that I am regularly paying the instalments through ECS
> payment.
> I am greatly surprised to note this gross mistake done by your company. If
> the first official statement received by you says the 0.00 amount, I can
> imagine what will happen over the coming years.
>
> I have also told the agent about this mistake from your side.
> I had received a verification call from your call center, asking whether I
> received the certificate, and I have informed the person that the
> information in the said certificate is wrong, and I need the corrected hard
> copy (preferably signed, eventhough it is a computer generated certificate)
> immediately. Please send me the corrected certificate, with proper
> explanation, and assurance that the record of my premiums paid will always
> be accurate and kept uptodate.
> I expect a prompt action.
> Anjali Kulkarni