Blackberry bold 9000 — Trackball not working

Address:

Bangalore, Karnataka

Complaint : IMPORTANT AND URGENT

Product : Black Berry Bold 9000
Purchase Date : 22nd Oct 2009. IMEI NO: [protected]

Sir,

Let me tell you frankly that Blackberry 9000 was the best phone I have ever used in my life and after the below incident happened, my entire faith and trust with you guys have lost.
I had a track ball complaint and approached Mr. Tilak Naidu( mobile no : [protected]) from whom I had bought from. MrTilak Naidu claims he works for Blackberry. He had instructed me to deliver the handset to “New MAS”( PH: [protected]) Gandhi Bazar main Road, Basavanagudi, Bangalore. I have a receipt with me dated 15th Oct 2010 mentioning that the hand set is received by “New MAS”.

Tilak had called me after two days saying that the trackball was tried to be replaced at local centre: Redington(India) ltd, Infantry road, bangalore, but it is not working and the same has to be sent to Delhi. He even said the mother board will be replaced at Delhi. He promised to get me the handset on 29th Oct ’10. In the meanwhile, I tried following up several times with him, but he never responded. Finally I received an sms at 11 30 pm on 28th Oct ’10 from Tilak mentioning that it will take another 4 days for the handset to be delivered. I decided to meet him on 29th Morning at 10 am and pick up the delivery challan.

To my surprise, the delivery challan of Redington(India) ltd,mentioned date as 21st Oct ’10. This is a clear case of cheating as the handset was with Mr. Tilak from 15th Oct to 21st Oct ’10 and the same was confirmed by Redington as well. I decided to give a call to the service centre and to my surprise the handset had already reached the previous day.

I collected the handset on 29th Oct and found that I always get an error mentioning “ Invalid SIM”. I again went to service centre on 30th Oct ’10 as they had told me to come in person. The distance between my residence and service centre is very far and my entire day will be lost, but still I thought it will get rectified. Blackberry had already upgraded the OS FROM 4 TO 5 and today(30th Oct), they had re-installed the software.

I still get the same error “ invalid SIM card”. I cannot waste my time going to service centre again and again. I am travelling out of station and will be back in Bangalore on 6th Nov ’10. I need someone to attend the case at my doorstep or else replace with a NEW HANDSET. If this does not happen, then I shall proceed to the consumer court as I have all evidence with me.

Hoping to get a positive revert.