Bmtc — Bus didn't stop and passengers & Students stranded

Dear Sir / Madam Today at 5.30pm, 507A (normal bus) didn't stop at Janapriya apartment stop ,the conductor was at the door and told the driver to move. We are standing for 30 minutes and to reach Tin factory. We heard from students that This is the regularly happening at this stop. Request to take immeatiate action.