Bmtc — Discourteous behavior of Vajra Bus conductor - Shri. Dhananjay Kumar(# 7025)

Sir,

I boarded the bus (bus no. KA01 FA1397, route no. BIAS 12) at BIAL today (10th Feb 2010) at around 8.25 PM to go to BTM Layout. He demanded Rs.190/- and while he was still removing the ticket from the ticket book, I asked him to change the destination to Jayanagar 4th block instead, for which fare is Rs.150/- and to issue the same accordingly.

He refused to do so in an insolent manner and informed that he has already removed the tickets from the booklets. I repeatedly requested him to consider my change in destination as the tickets were still in hands fresh and also had not further issued tickets to any other passengers. In addition, these tickets were neither computer-generated nor the entry was made in the waybill, hence was possible for him to consider my repeated requests. In spite of this he refused to budge.

What I wish to state is, the said conductor should have been courteous enough to passengers in obliging such requests and informing the route, rates etc. Passengers will be innocent in these aspects and any such instant requests made without harming the revenue should be politely considered. I request the concerned authorities to correct the manners of this conductor.

Hoping this complaint will be considered effectively, so that no other passenger would face the same.