[Resolved]  Jetlite — Boarding denied after issuing boarding pass

I was to travel to Nagpur on the 6th of Jan 2009 by the Jetlite flight No. S211 at 7:05am I checked in at 6:35am with my boarding pass and was waiting in the post security check lounge since I did not wear a watch I didn’t realised the time but during my entire 25 minutes of wait at the lounge there was not a single announcement for the departure or boarding of flight S211 to Nagpur nor was my name called out at any point as I could hear various names called out by all the Airlines and the best part I was seated on the first row but unfortunately you cannot see the counter number 11 from this location from which this flight passengers were boarded after quite a while I got suspicious hence I changed my location and seen gate 11 was displaying flight S211 to Nagpur Boarding so I proceeded towards it just to be hushed away by a Jet Airways ground hostess stating sorry sir you are late when I asked her that there was no announcement for this flight nor was my name called out she rudely answered then how come 144 passengers have boarded the aircraft and told me please leave the counter and get your ticket cancelled bluntly writing on my boarding pass no show and the time 7:11am I had no but to do what was told I was escorted out and told to go to counter 42 where a gentleman told me there is nothing that he could do please go and cancel you ticket and lookout for another airline option that’s when I realised that there were 2 more passengers who went through the same negligence they called their supervisor Ancilla and when the other passenger tole her we want to talk to your seniors to register a complain she bluntly said the seniors are not available and told them to write down their complain on a form as though she least bothered what action is going to be taken, looking at this carefree attitude I did not feel it right to waste my time writing down my complain and proceeded to the Airline counter who cancelled my ticket and deducted Rs. 1000/- for no fault of mine infact this whole episode was a harassment to me waking up early at 4:00am to make it in time to the airport and going through this ordeal. Sometime I really feel we are treated like dogs the law is only for the rich and famous in this county there is nothing called humanity left when they say we are at your service its their monthly pay that forces them to say those words with an artificial smile even if I fight for it its useless cause after months and years of running about what I will be compensated with Rs. 1000/- and little more to show there is justice done why is there no law where if a company fails to render service and support the GM or board of directors should attend the case why are they represented by the legal department. How can they leave me there with a boarding pass without boarding the airplane don’t you think the wrong people can take advantage of this who is responsible then. I could have stayed there the entire day with that boarding pass who would have questioned me, its the system in our country that is at fault and can take the risk and leave a checked in passenger in a sensitive location and they were not even bothered about me if I was wrong why did the Airline not bother to know why I didn’t board the airline how can they leave me there and we boast of security arrangement tightened in this country if this goes to the press the CISF or DGCA will hush it off stating that they have set up a enquiry and maybe a few staff will be suspended that’s it and the chapter is closed.

Jai Hind