Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 5%
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Jet Airways Customer Care

Jet Airways (India) Ltd

Siroya Centre, Sahar Airport Road
Mumbai Suburban District
India - 400099

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Jet Airways related photos (389)

Jet Airways Complaints & Reviews

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Jet Airways — baggage claim

 captsupriyo on Nov 12, 2018
REF ID =[protected].
PIR REF NO- DDP DEL9W44681/19JUL18/2206GMT.

I boarded a JET flight from Amsterdam to N Delhi on 18 July 18''. My bag was received broken upon arrival.
Since 19 Jul upon arrival I have sent continuous mails for the claim made, The cost of my new bag was 18200 INR, but after few months they mailed me for settlement of INR 15441, to which I agreed and send them the requested paper work.
Since July 18 they are playing with me now they want to pay me more reduced amount and paper work needed to be sent from...
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Jet Airways — flight cancellations

 nitinsharma2828 on Nov 12, 2018
This is to bring to your notice that your services are becoming way pathetic in recent times for anyone to continue travelling in it.
I had a 2:25am flight for Mumbai which got cancelled and hence transferred to 7:10am flight in the morning. You people are so irresponsible that you do not even have the courtesy to inform the passengers about it, i dont know about others but i dint get any text or automated call.
I wasnt feeling well for the past two days and travelling instead was a pain for me at this moment and you just made it worse with a 5 hours delay for which i now have to be...
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Jet Airways — did not allow to board flight

 Jasskaur on Nov 11, 2018
Highly irresponsible staff and worst service, i was supposed to fly from Delhi to Pune i was on time at airport its just my baggage is over weight i went out n shuffle my bags by the time i was back, they didnt allow me to board the flight stating that i am late. I was physically present there, infact 1 hr before my flight. The Supervisor Chhaya was quite rude she wasnt ready to listen anything coming against her staff. They dont even value there customers....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — complaint of misbehavior and lost baggage

 Bilalll on Nov 10, 2018
Dear sir/madam,

I am writing to complain about the behavior of one of your senior ground staff at kuwait airport in my last flight with your airline.

My name is bilal kazi and i am one of your loyal customers. My family and i always have satisfaction with your airline. Although, last time i use your airline i saw unreasonable behavior. Last thursday on october 8 2018, i have flown from kuwait to mumbai, my flight number was 9w 573 and pnr no dbegya. I was stopped on the final boarding desk by one of the senior staff requesting me to handover my hand luggage so that...
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Jet Airways — flight cancellations and timings

 Himani19! on Nov 10, 2018
Your services are irresponsible and customer service as poor as it can be...
First my flight got cancelled and i was not even informed
Secondly your boarding is never on time
Should we as customer start expecting that it will be worst services only because it’s jet airways
I hope you will either work on your operations or your staff because none functions as expected!!...
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Jet Airways — not allowing to board in morning even after having boarding pass

 Dr Munshi on Nov 10, 2018
Dear sir
My son was having ticket from jeddah to indore his ticket no is[protected]
Of jet airways but delectably the staff didn't allowed to board after long discussion they adjusted him in evening flight at 5.30 he came at airport
At 7 in morning that is his next flight is more than 8 hrs but they are not providing any facility that is no food no hotel kindly look in this matter...
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Jet Airways — money refund

 nehaarun on Nov 6, 2018
I booked a ticket from delhi to pune for 24 october 2018 through ud chalo website in jet airways. But on 10 october at 5:14 pm i have received an email from jet airways for cancellation of flight no. 9w 0363 del pnq 24 oct 2018 21:15 23:25 and confirmation code is vkkexd. After that email i called to jet airways customer care and confirm the cancellation and also asked for reschedule of flight then they clearly told me this flight is auto cancel and your money will be refund in next some days. When my money is not refunded i again made a call to jet airlines customer care at that time they told...
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Jet Airways — no help in for passengers with connecting flights

 ashish davalbhakta on Nov 6, 2018
I had this jet airways ticket from miami to pune via amsterdam and bangaluru. Pnr for the whole journey was ytrwqq. My amsterdam to bangluru flight was late by 20 mins. Connecting pune flight was at 210. There was no onboard help given to facilitate my early exit from the plane. On contacting on board staff, they said ground staff will help. There was no ground staff to help. I followed the transfer signs as fast as i could, through, immigrations, baggage collections, and customs to reach check in. There pravitra simply said flight is closed. They was absolutely no help from jet airways to get the...
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Jet Airways — cash theft from checked in luggage

 Samul Verma on Nov 5, 2018
Dear Sir/ Madam,
I travelled by Jet Airways flight no. 9W 370 from Varanasi to New Delhi on 4th November 2018. Pictures of the luggage and boarding pass attached.
On arriving New Delhi I checked my luggage and was shocked to see that approximately Rs 15000 was stolen from my luggage which was kept there in a white and a yellow envelopes.
This is a matter of a serious concern for us as our trust level has gone to a very low level. We request you to look into the matter and investigate through the CCTV footage and help us restore out faith in the system....
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Jet Airways — complaint regarding greedy behaviour of ground staff at delhi airport.

 Yogeshupreti195 on Nov 5, 2018
Its a complaint regarding unacceptable behaviour, attitude of jet airways ground staff at delhi airport.
I travelled from miami u. S. A on 01/11/2018 via munich to delhi by luftansha airline. And from delhi i have to reach to dehradun.
I reached delhi on 03/11/2018 at 12:30
Then after my immigration clearance i checked in my luggage to dehradun. As my next jet airways flight is in the morning at 6:10 am so i have to wait for that.
As i was waiting at check in gate no.62 at around 5:20 i have been informed by ground staff that their is some problem with my luggage so i...
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Jet Airways — impolite air hostess and coffee not served

 cjosephm07 on Nov 5, 2018
Very poor impolite hostesses 9w-465 jet airways bom-maa 07:05 on view of the landing seatbelt sign, they refused to serve my mother and my fiancé who were i'll with a sore throat and were pleading for some hot coffee when the actual reason was service delay and an empty coffee pot. The reason stated by the air hostess (Name not sure) was inability to serve as the landing sign was on, but another hostess confirmed the actual reason which was an empty coffee pot as they had run out of coffee. Overall service was started extra late, 2 rows of seated customers at the end were not even...
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Jet Airways — regarding check in of flight

 Mani ag on Nov 3, 2018
My flight was at 5:55 am from mumbai to jaipur. I reached the airport by 4:55 and saw that the display for the flight checkin counter was showing as l01-04 (For jaipur flight) so i went there then i came to know that it was for international flights. It wasted my time, already there was a long queue. I have already tried for web check in before 5 am bt the error was coming as temporary service down. I reached the check in counter by 5:20, the gal at the counter said that the check in cannot be done since the boarding is started. And she was saying that she did the last announcement. We were in the...
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Jet Airways — didn't give boarding

 Sharwan Beniwal on Nov 2, 2018
I was late just for 1 min and they didn't give boarding to me for the flight from guwahati to pune due to traffic and i reached the airport at 5:14 and not only to me bt also to 2 other passengers who were standing before me and my request to all the passengers not to travel in jet airways since the service at the airport management is too bad since i had a very emergency work i requested them bt they seemed that they don't care about passengers request because they only know to earn profit and i prefer not to travel in this airlines never ever it is the worst airlines the airline had a lot of name...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — did not refund money for cancelled ticket for over a month now

 Trupti Nigam on Nov 2, 2018
My parents were suppose to travel from mumbai to amsterdam on jet airways flight on 2nd oct. Ground staff did not allow them to travel as my mom's feet had swelling evening though they explained that she has diabetes and her feet is always swollen. Her doctor spoke to staff as well but, they were adamant and did not allow them to fly with fit to fly certificate. They had to miss the flight.

Ground staff gave them a letter stating that 100% ticket price will be refunded to them. On following up with airline on 15th oct, they said, they have not processed the refund as they needed us...
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Jet Airways — got a fake call offering a job in jet airways

 Gayatrikrishna95 on Nov 1, 2018
I’m in a job search.I approached fraud recruiters who are following trapped me.I paid 45, 300 because they offered me a job in airways they asked me to pay money to me as
a procedure of joining.Firstly they said that you must pay 2000/- for the registration fee and after after that you will get online test link so I paid 2000 Rs.

First mail
On Monday 29 January 2018, 3:10:47 PM IST, Global Services wrote:

Dear Candidate

Find your On line Test Link
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Jet Airways — seat choice

 hari963 on Oct 31, 2018
I was travelling in flight no.9w0403 on 20 th oct. From mumbai to kochi.

I was asking for a window seat or an isle seat. The lady a the counter told me that neither of them is available. On the other hand she provided me non reclining seat no.22e. My request to give me any isle seat was also denied with arrogance.
When i boarded the aircraft i could see that there are many isle seats available, but i had to confine with my non reclining seat provided to me by your counter staff.
I am a senior citizen, with jet privilege card no.[protected] and ffp no.9w[protected]. Also,...
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Jet Airways — job cheating

 jasal asus on Oct 30, 2018
Respected sir/madam

Am jasal p - 23rd oct 2018 i got a call from career builder regarding job in jet airways as air ticketing in calicut international airport under guidance of ms. Jassica (Recruiter). As document process and training they collected. Rs 66850 and through bank from me and sent an offer letter (Attached below). After payment i got offer letter and informed joining date as 19th nov 2018. But i heard and see so many complaints against some fake companies from website. I attached the offer letter and other details below. I want to know about this offer and recruitment.
Complaint comments  Read comments Complaint category Job & Career

Jet Airways — pressure of work leading to resignation

 kiratees on Oct 29, 2018
2017 was the year when my daughter applied for a career as a cabin crew in Jet Airways. After coming out successful on the entire criterion required and all the necessary formalities being completed, she was based initially at Mumbai and later on at Bengaluru. Being a concerned father, I tried to take steps to make her stay on these locations as enjoyable and relaxed so that she can concentrate more on her career. However, the faculty in Jet Airways especially the HR seemed to have a different opinion of their own what with the unnecessary harassments, late salary, no sick leave and hardly any consideration...
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Jet Airways — baggage loss

 krishpy on Oct 25, 2018
25th october, 2018
Krishpy wadhwa

303, kaivalyadham part-1,
Opp. Times of india press,
Shyamal cross road,
(M):- [protected]

Dear sir/mam,
I am seeking your assistance in receiving compensation for my lost luggage.
On 15.10.2018 i travelled on jet airways 9w0330 from ahmedabad to mumbai & on 16.10.2018 lufthansa 1624 from muc to krk. Upon arriving to my destination i went to pick up my luggage & after waiting very long time, i was handed someone baggage with my name. After waiting...
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Jet Airways — i have lost my luggage in amsterdam airport on 23-oct-18

 Dhruv Naik on Oct 24, 2018
1 full name of passenger indraneel som
2 home address : no-d — 1305, brigade gardenia near capital school, j p nagar 7th phase bengaluru pin : 560078, karnataka, india
3 phone number: o[protected]
4 email address:
5 booking code: jfv81f
6 airline 9w aehflo
7 ticket number: 589-[protected]
8 pir (Property irregularity report) reference number: na
9 some unique content of the bag american tourister bag blue colour
10 temporary address (Es) for the upcoming days + duration of stay hotel asteria,...
Complaint comments  Read comments [1]Complaint category Airlines

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