Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 1%
Submit a Complaint

Jet Airways Customer Care

Jet Airways (India) Ltd

Siroya Centre, Sahar Airport Road
Mumbai Suburban District
India - 400099

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Jet Airways Complaints & Reviews

Sort by:

Jet Airways — inconvenience

 Pankajurvi on Mar 22, 2018
Dear ma'am / sir,
I am writing to you with great concern about my latest experience with your airline . My son who is only twelve years old travelling by jet airways 9W-946, PNR-AFUJSY, was greatly troubled by one of your employees' named Mr.Pankaj at the airport while checking in . He demanded ₹ 4100 just to escort the child around the airport and had the intentions to trouble him just because was travelling alone . I had booked your flight and no other as we had expected some cooperation and from your side and had no expectation of any trouble . I was really disappointed by your service...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — re-scheduling change

 vineshrabadia on Mar 20, 2018
My flight has been re-scheduled from mumbai on the friday 30th march 2018 to bhuj from 15.25 to 14.15. Which is 1 hour and 10mins difference.

Jet cannot change my flight as i requested to catch the flight on the 29th march 2018 at the same time instead.

Whereas they have allowed other passengers to change due to this and also there t & c's state:

"[v] waiver in case of refund / reissues / rerouting for rescheduled or cancelled flights
I. Domestic india flights:
Penalties will be waived if delay is more than two hours
Complaint comments  Read comments Complaint category Airlines

Jet Airways — baggage lost and no proper response from jet airways people on Mar 19, 2018
My name is dushyant, i traveled from bhopal to doha through jet airways on 9th and reached doha on 10th morning, since them i am chasing for for getting my luggage but no proper response from there side. I mailed them around 4 mails but none of them was responded by them. I have even tried to call to there customer care team as well but thew were also failed to provide me any information.
Request you to please look into this matter as i am in doha with only 2 pairs of cloths and all my cloths are lost because of the mishandling of my luggage by the airlines and no support is provided by...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flight cancellation without prior notification

 suman pr on Mar 19, 2018
I must say that jet airways has been transformed from a trusted airline to one of the worst airlines in india.

I had a booking from mangalore to bangalore (Flight 9w 2404 on 25th feb, 2018) after which i had a connecting flight from bangalore to singapore on the same day but in a different airline. On the day of travel, the flight was mysteriously cancelled 2-3 hours before the flight.

On contacting the customer service, they did not agree to put me on a different flight on the same day even though it was available and instead postponed my travel to the next day without...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — non delivery of offloaded baggage from sin delhi flight

 Reena Arun Sehgal on Mar 19, 2018
Baggage was offloaded from si galore delhi flight without prior intimation causing lot of harassment to people coming on the late night flight on 17th march 2018. The baggage has not been delivered even on 18th of march and i have it received any information even inspire of calling them number of times no one has any information on the status of the bag....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — diamond and gold jewellery and cash missing from luggage

 abhilasha122 on Mar 18, 2018
Me and my husband was traveling from singapore to new delhi on 12th march, flight number - 9w-17
When we reached delhi, we got to know our luggage is still in singapore as due to technical issue piolet has to keep surplus fuel and 80 bags were not loaded in flight. Firstly jet airways behaved unprofessional by keeping our luggage with any intimation and huge inconvenience. After so much of delay our bag reached to us on 17th march, though they promised us to deliver within 24 hrs but airline delivered the bag in 5 days. When we checked the bag, gold and diamond jewellery worth 1 lakh was...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — pathetic airline

 sajidahmad23 on Mar 17, 2018
I was travelling on jet airways 9w523 from riyadh to kolkata via mumbai. I had two infants, tried to book first row seat online (Service not available). Requested the customer service agent for business class upgrade (Not available), front row seat (Sold out). Boarded the flight, while conversing with a passenger realized that connecting flights to kolkata has changed. I dont think its fair to change the flight without notifying the passenger and that too if the flight change adds 7 hours to layover period. I was expecting 2 hours layover in mumbai and ended up staying for over 9 hours. No assistance...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — cancellation of flights

 Nerdy Soumyajit on Mar 17, 2018
I have booked 3 flight tickets for a journey on 02/07/18 for the journey from delhi to srinagar which was scheduled at 13:50. The ticket no. S are[protected],[protected],[protected],[protected] and[protected] and[protected]/1/1 respectively. The pnr no. S of these tickets are kffabb, vkcwob (These two were booked from jet aiways mobile app) and rlrbna (Booked from respectively.
So the thing is that i have got a sms from jet airways mentioning that the flights has been cancelled due to operational problems. Due to this my whole trip got ruined. Also from...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — fake job regarding

 sagarrane93 on Mar 16, 2018
My name is sagar rane, i have got this email from and i have call from recruitment team bright career the post of ground staff in jet airwaysfrom chatrapati shivaji maharaj terminers in mumbai. They given the person contact no is +[protected] and name this madam is nisha in bright career.
They conduct the interview through telephonic interview. That madam told me there 3 rounds will be there.1st round is online test is this link (
2 nd round is telephonic interview and 3rd round is hr round face...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — ignorance by the supervisor and the staff while issuing boarding pass

 neha221089 on Mar 16, 2018

This is regarding pnr no - isdgze, from del -> mumbai on 15th march, 2018.
I reached check-in counter exact 2:25 pm ist exact 45 mins before the departure. Staff at the counter refused to do check-in, she was ready to help as i was on marginal time, but suddenly one supervisor came and she was so rude that she told her not to do. I begged, i requested, as it was very urgent for me to reach mumbai, that time due to high emergency issues. I went to another supervisor counter, there also she came and asked other staff not to do check-in.
Important point to highlight-
Complaint comments  Read comments Complaint category Airlines

Jet Airways — baggage delay and totally damage on Mar 15, 2018
This is chandan debnath.I has been sent mail regading my issue beofre but still i didnt get any reponse.

I am really very disappointed of your service.I took flight from RIYADH to KOLKATA on 3rd Feb 2018 my flight no 589-[protected] first of all i reached at KOLKATA airport on 3rd feb 2018 at morning.But my luggage was missing.
Iside of my luggage was my all marriage item.
i received my baggage on 5th February 2018 in afternoon.

But my one new luggage was totally broke.
It was new and i brought for my weding to give my wife.
I am really felling...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — I was not given complete invoice with separation of tax such as gst or whatever taxes.

 Manish@22069 on Mar 15, 2018
I booked ticket on[protected] for the journey date[protected] but I was not given complete invoice with separation of taxes such as GST or whatever taxes. Being the employee of SBI I am not being get reimbursed from my employer and it is going to be last month of current financial year 2017-18. if I am not given the complete invoice, I cannot claim. details of pnr or other ref. no is being below.
AIR REF NO- DIQICG, CRS REF-DIQHMC Date of booking[protected] date of journey[protected]

Kinldy do the needful it is urgent request....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flights cancelled by jet airways

 atomban on Mar 15, 2018
Dear sir,

My self, partha banerjee, (Frequent flyer no. 9w[protected], had booked jet airways ticket of delhi - srinagar sector for myself and my family (Total 5 members) having pnr no. Epfeaj (Attached) for flying on 23rd march, 2018. Similarly we had return flights on 1st april, 2018 (Pnr no. S vcbmin & vfjdro, attached).

Unfortunately, yesterday (14.03.2018), suddenly i had received an sms that these flights are cancelled due to operational reasons and advised for calling jet airways for getting refund. During telephonic discussion i had explained that as i have...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — complaint for gross negligence of jet airways causing hardship .

 amanparikh on Mar 14, 2018

Flat No. 703, Varun Apts,
Dattatreya Road,
Mumbai 400 054, India.
Date: 29th February, 2018.

Jet Airways (India) Limited.,
Siroya Centre,
Sahar Airport Road,
Andheri (East),
Mumbai Suburban District,
Mumbai – 400099.

Complaint comments  Read comments Complaint category Airlines

Jet Airways — recharge my flight ticket

 pawansingh36 on Mar 14, 2018
Dear team,
I am pawan singh last nigt i fly from kuwait to delhi via mumbai.
My flight details are jet airways 9w-573 kuwait to mumbai in this flight all the crew member are behaving very bad with customer in during fly i asked for warm water to crew but they gave me cold water then again i asked another to another crew member to warm water they gave me very hot water same as i see with other customer his asked after his meal for coffee but they said u have to wait for your coffee but in full journey we did not get coffee from crew side

As per my schedule jet 9w-573...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — tele check in/ voucher upgrade

 sayandc on Mar 13, 2018
Ref: pnr earwzy, 9w 762, mum-del 15th march.

I called for a voucher upgrade and was confirmed that its done. I was allotted a business class seat (1f).
I received a call later, when i was intimated that my class of travel is not eligible for an upgrade. I wonder why jet didnt know it when they processed my request and allotted me a business class seat.
To make things worse, i was told that my initial seat (10c) is no longer available and cant be allotted to me. This seat was initially chosen and paid for, so its surprising that jet allocated it to someone else and made...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — boarding pass denied

 msrao@itm on Mar 12, 2018
I was well in time 5:50 am tried to get self check-in, But there was a display showing my name and Seat not available. I went to the Manned boarding counters, They were very unfriendly and not listening at all. Then I met the Duty manager/Supervisor Mr. Marks or Mark is his name. He is also interested only in argument, not addressing our issue and just passing the time.

I am travelling by flight for the last 15 years, and I am a frequent flier, i have shown my frequent flier card also.

Very disappointing. Let me try for justice....
Complaint comments  Read comments Complaint category Education

Jet Airways — not providing food both times

 kamal relwani on Mar 11, 2018
Flight 9w[protected] we traveld for dubai we 4person and your company not provided food to us and your staff say sorry and provided only sweets.
And when we return flight 9w 0547o[protected] your staff also not serve food around 25 peoples and one thing is very upset us your staff misbehaved wtih us.
When we come outside of your flight at airport your another (Welcome) staff they told use jet flight in next time. We say never we will use....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — baby stroller lost because of improper tagging

 ankur47 on Mar 11, 2018
Hi, i was travelling from bangalore to hongkong through jet airways date 11-march-18 with my 6 month old baby. I was carrying 1 suitcase and 1 baby's stroller. Flight was transit from banalore to mumbai and then hongkong. For bay baby stroller jet airways staff told me that i can use it in airport and have to submit to crew member while boarding to flight. This works good from bangalore to mumbai but from mumbai to hongkong when i reached, i asked crew member to give baby stroller but he said i can collect outside along with baggage but there was only bag no stroller.
My e-ticket number...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — no information about cancellation and un-willingness for refund

 subhajitalia on Mar 11, 2018
I had purchased Jet Airways ticket for my daughter travelling from Bangalore to Vadodara via Mumbai, through Easemytrip. The travel date was 10th April. Through her friend, who was supposed to travel alongwith her, I came to know 2 days back that the flights have been cancelled. there was no information to me (probably because i had purchased through a travel agent !!). When I called Jet Airways customer Care, they confirmed the cancellation but for refund they said it will be given by the travel agent (Easemy trip). When I contacted Easemytrip, they said that they have not received any message...
Complaint comments  Read comments Complaint category Airlines

Recently Discussed

2 days ago
Jet Airways
air ticket bought from jet app using jetmiles referenceid=010-963-831
3 days ago
Jet Airways
fake job regarding
3 days ago
Jet Airways
flights cancelled by jet airways
3 days ago
Jet Airways
pathetic airline
4 days ago
Jet Airways
non delivery of offloaded baggage from sin delhi flight

Featured Complaints