Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 7%
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Jet Airways Customer Care

Jet Airways (India) Ltd

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Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India - 400099

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Customer satisfaction rating
7%
Complaints
2173
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Jet Airways Complaints & Reviews

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Jet Airways — inefficient / negligence in baggage loading system

 kaushikAmicable on Jan 22, 2019
My Baggage was not loaded in the flight 9W121 from London Heathrow to Delhi on 20th Jan, 2019. While boarding the flight itself i told them to check for my bag but they were very lazy to check or track the bag.As per them if you don't receive it in Delhi then make a complaint at Delhi office.
At Delhi airport my baggage was not received so i contacted an agent of Jet Airways. They told that they already got an email about my baggage from London office so they took my complaint (File Reference : DEL9W88888 )and told that my baggage will come on 21st Jan, 2019 and i will receive it at my home...
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Jet Airways — misinformation and harassment causing great loss by jet airways ground staff at igi airport

 Nishant Jumde on Jan 21, 2019
Dear sir/madam

My name is nishant kumar and i am an indian passport holder having citizenship of india. I was travelling to australia on 6th december 2018 and for which i have booked my connecting flight from india to singapore (Jet airways flight 9w16) and singapore to melbourne (Scoot airways flight no. Tr18). I have australian visa with multiple entry which is valid for one year. My flight (I. E. Jet airways 9w16) was landing on terminal 3 at changi airport and my connecting flight from singapore changi airport to melbourne airport is scoot airways (Flight no tr18) which was taking...
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Jet Airways — missing baggage - jet airways referenceid=011-853-911' missing baggage - case ref kl 885797

 Sanguno1 on Jan 20, 2019
I travelled by klm/jet airways flight from calgary to bangalore on 11-dec-2018. On landing at bangalore i found that my baggage was missing. (File reference kl 885797). Jet airways acknowledged the mess-up. Since i had only one checked in baggage i had no change clothes to carry on. Jet agreed to reimburse any reasonable expenses towards this.

I filled up the necessary custom clearance form and jet agreed to clear it in bangalore and have it sent to my address in chennai - my final destination - the next day. Instead they sent the baggage from amsterdam to chennai instead of to bangalore....
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Jet Airways — negligent and unprofessional ground staff

 Swami K on Jan 19, 2019
Made the mistake of booking a connecting flight from bhuj via mumbai through jet airways.
As the transit time between connecting flights was very short, and since i was travelling with aged folks i had asked for some assistance.
- the person who checked us in at bhuj mentioned that air stewards aboard flight would assist.
- the air stewards in turn said they cannot help and asked me to check with mumbai ground staff.
- finally, the ground staff 'helped' by saying walk straight and you will 'find your way'. After huffing and puffing through the terminal we boarded...
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Jet Airways — complete refund not give by jet airways

 Vishwas Khedekar on Jan 18, 2019
Dear sir,

On date 13.07.2018, i was booked the ticket from madurai to pune travel journey on 26.12.2018

Mr vishwas ashok khedekar - 589 [protected]

Mrs ashwini vishwas khedekar[protected]

Mrs aruna ashok khedekar[protected]

Miss anushka vishwas khedekar[protected]

Ticket issued was from madurai to chennai & further chennai to pune.

Total amount paid was - 13360/- inr

On 22.11.2018 i received the message from jet air ways as below,

"dear...
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Jet Airways — promised to give refund

 Nikita Banthiya on Jan 17, 2019
Our ref no: bom/cci/pp/080119/4707417

11 january 2019

Dear miss banthiya,

This is in reference to your below email regarding the cancellation of the flight 9w 235 from amsterdam to bangalore on 06th of january, 2019.

At the outset, we sincerely regret the inconvenience caused to you, due to the technical delay. At jet airways, achieving reliability of operations is a matter of primary importance to us. Every effort is being made in this regard. We know how important it is for our guests to reach their destination on time. We recognize...
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Jet Airways — please give me the solution

 Afreed Afri on Jan 16, 2019
I just recieve the call from hr they asking 2500 security deposit, and they send me the a/c number{acount holder name - rajeev sharma
Acount no - [protected]
Ifsc code - punb0656200
Bank - punjab national bank
Amount - 2500.} this their a/c number i already read the terms of jet airways my contact number is [protected] please give me immediate solution...
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Jet Airways — fraud recruitment

 Nksingh17 on Jan 16, 2019
Hey there,
I am nikheel kumar singh, being an engineer am also suffering the job issue and was cheated regards the same.
As one day i have received an sms for the job in jet airways claiming that my profile is shortlisted from job portal, hence i called them back on the number provided (+91 [protected]) girl named "ruvi sharma", she asked me to attend an online aptitude test for which i must pay 2500 on[protected] to the beneficiary as nikhil, and i paid that amount then they gave me a link to which i followed and qualified the test, as i suppose i have to as the marks was same all...
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Jetairways — fake jobs

 Shabari Nath k on Jan 15, 2019
I had put up my profile on shine.com job portal, [protected] . I got email from hr.helprecruitmentservices@outlook.com. They sounded very professional . They put up a fake telephonic interview also. They asked me to pay 2000 registration fees, which i paid . Later i checked this website and saw other people's similar complaints .i wish to get the refund . dont fall for this people...
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Jet Airways — refund for flight cancelled by jetairways

 S K Gulati on Jan 15, 2019
Pnr: xtvqzs; my ticket: ixm-maa & maa-del on 07th december. Flight for ixm-maa cancelled by jet airways offering no alternate flight. Now when requested for refund i am informed by goibibo that the refund is declined by the airlines. I did not get any option for the alternate flight so i arranged my ticket ixm-maa and travelled maa-del as per above pnr....
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Jet Airways — baggage damage and no compensation

 अंकुर मिंडा on Jan 14, 2019
I took jet airways flight from delhi to Guwahati on 14th Jan. They completely Damaged my bag. It cant be used now.I biught this bag few months bag at Rs 15, 000.

There was no one present from jet airways side at the belt counter for 1 hour to address our concern!

Finally after complaining with helpdesk someone came from jet airways side. They were completely ignorant about the complaint.

Then they try to negotiate with Rs 1, 000 as compensation for Rs 15, 000 bag.
I want to file a suit against them in court.They are completely ignorant about passengers....
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Jet Airways — jet privilege account restricted

 iyeve01 on Jan 13, 2019
I am a frequent flier and i hold jet privilege account[protected]
Suddently without any reason my account is restricted and not able to login.
There is no proper response and it has been more than a month.
Still my account is restricted

I do not know the reason why my acount is restricted and what they need to verify...

Please do the needful....
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Jet Airways — in appropriate answer making us miss our flight

 Sur_dani on Jan 13, 2019
Because if jet airways staff members, the guest assistant i missed my flight on 7th jan 2019. I was having my tickets to jakarta and when i was at checkin counter the assistant said that ma'am flight is full you cannot travel in the same flight. His name was ishaan.
Then i went to duty manager she said flight is closed you are late. And i was standing i a queue since 6:20am and my flight was at 8:00 am. While standing there i asked the staff members they said you stand in queue we will call you.

Ishaan - guest assistant
Rachel - duty manager
Madhuri - senior...
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Jet Airways — in appropriate guidance and making us to miss the flight

 aniket saxena on Jan 13, 2019
This is to bring kind attention that we group of 9 people were travelling on 12jan 2019 from jorhat airport assam to delhi via 2:40 pm jorhat to delhi flight. 9w 957. We reached the airport by 2:00pm as we were struglingbon roads because of some road blockages dur some political or some issues in the area... We had couple of senior citizens with us... But jet executive mr. Sumonto at counter denied us to board, i requested a lot as we were having our time and 60, 000 rs on stake. Its a very small airport and no passangers were there for other flights, people were just boarding and i can see from...
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Jet Airways — missing / swap baggage

 Famila Yadav on Jan 13, 2019
I'm famila yadav had been traveling on jetairways flight -9w 912 from delhi to cochin on 31 december 2018, departure time -16:55, i have not yet received a bag which belonged to me, and it has been more than week and i'm not getting any proper replies from the jet airways company, my necessary clothes and toiletries, jewellery have been stuck up in that bag, and i'm suffering with great problems, and the company is least bothered to make any necessary action....
Complaint comments  Read comments [2]Complaint category Airlines

Jet Airways — wrongly charge me for extra baggage

 tusharsharmabhuj on Jan 10, 2019
मैंने जेट एयरवेज का टिकट बुक किया था मुंबई से भुज / भुज से मुंबई - PNR - BFYBIQ / FUHVXO श्री लालजी विश्राम हिरन के नाम से
जब वे मुंबई से भुज आए रहे थे तब भी उनके पास उतना ही सामान था पर उनसे किसी प्रकार का अन्य शुल्क नहीं लिया गया था
परन्तु आज जब...
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Jet Airways — refused to change the surname of the passenger

 Nachrcoi Human Rights on Jan 10, 2019
I have booked the ticket through make my trip on 8th jan 2019 from bagdogra to delhi by jet airways flying date onward tue 22nd jan 2019 and return thu 21st feb 2019, name mrs. Sabita gurung ticket booking id nn[protected],
But as per the passport name is mrs. Sabita chettri but by mistake there is written sabita gurung. But when i request to the make my trips and jet airways customer care they are saying it is not possible to change the surname even they are not refunding the amount of the ticket where as the ticket cost is 22, 808.00 rupees. Now they are saying there will be zero refund....
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Jet Airways — baggage lost_ compensation required

 Rakesh Atri on Jan 9, 2019
Sir,

I, rakesh kumar am writing this regarding the nightmare currently i am going from your negligence.

That i travelled to paris, france from new delhi, india (Igi intl airport t3) on jan 4, 2014 through your airline [pnr: pyefbx] and i had a connecting flight from abu dhabi intl to paris de gaulle.

That on reaching paris de gaulle, i didn't received my baggage at the airport. I brought the matter to the notice of baggage handling official and registered a complaint with details as:
Reference no: cdgey82833
Date: 05/01/2019
...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — no information on change in flight and bad service

 Karen liu on Jan 8, 2019
I would like to lodge a complaint about the services provided from jet airways. I had booked a flight for the 5th of jan going to mangalore and gotten a specific itinerary which i was following. I had not gotten any updates or emails about the change in flight and was informed only once i got to the airport.
They got me into the next flight which was on the 6th of january but was not compensated for my cab fare and the inconvenience caused for my extended stay. I want to file a complaint and request for a monetary compensation.
I hope you revert back as soon as possible....
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — payment deduction and non ticket booking

 anagh on Jan 7, 2019
I have booked a ticket from bangkok to delhi on 17 feb 2019 but at the time of payment, error occurred "sorry you have exceeded maximum number of payment retries. You would be redirected back or you can book again by selecting the 'start button" and neither msg received to me but my balance got deducted from my account so i booked another ticket for the same after that i got mail regarding confirmation of my next booking transaction


But, i have received any msg for refund of my earlier failed booking for which error accured and i haven't received any refund for that..
Complaint comments  Read comments [1]Complaint category Airlines

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