Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 2%
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1813
COMPLAINTS

Jet Airways Customer Care

Jet Airways (India) Ltd

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Address
Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
1813
Pending
0
Resolved
28
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Jet Airways Complaints & Reviews

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Jet Airways — fake letters and job

 Rohit Xavier's on Dec 18, 2017
Jet Airways — fake job
Firstly, they asked 4000 for registration then 20, 000 for document verification. Than 40, 000 for your courier, after that 75, 000 for your training and insurance. Then they asked to pay 1, 35, 000 because we are transferring your profile to international department. It is your last and final payment All your amount is refundable along with your job surety is 100%
Plz help me to get my money back
This is the mail I got- Congratulations, you are selected in Jet Airways Airlines as a Ground Staff Profile. Your salary package will be 35, 000 per month....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — fake job [Resolved]

 Rohit Xavier's on Dec 18, 2017
Firstly, they asked 4000 for registration then 20, 000 for document verification. Than 40, 000 for your courier, after that 75, 000 for your training and insurance. Then they asked to pay 1, 35, 000 because we are transferring your profile to international department. It is your last and final payment All your amount is refundable along with your job surety is 100%.
Congratulations, you are selected in Jet Airways Airlines as a Ground Staff Profile. Your salary package will be 35, 000 per month. Now you have to forward all your highest qualification mark-sheet, i.d proof, full size photo,...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — lost of phone

 krish57 on Dec 17, 2017
Jet Airways — iphone 5c

1 Review
Kr krish57 on Dec 4, 2017
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To who may concern

I was in connection to mumbai airport on jet airways i lost my phone which was iphone 5c but it was found, by lost & found department
Mumbai international airport
Would it possible for jet airway to send back my phone to london?
I have lot of memorable photos on the phone that i taking of india.

I would give more information when contact me....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — responsibility of the jet airways authority member

 Mridusmita Ray on Dec 15, 2017
I booked a flight for guwahati on 15 dec 2017 from new delhi on jet airways and the time was 11:15am i reached the counter at 10 am and then one of the jet airways authority member came to me and said that there is still time let other passengers go and asked us to make line from the start again and for this reason i got late and the gates were closed it was not my fault the manager and supervisor didn't even listen to me. As a proof they can check the cctv footage. They didn't even apologized for their stupid mistake i want my refund which amounts 7616...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — must read before using jet airways services

 Shobhit kumar gupta on Dec 15, 2017
Hello all,

This is the bust airline i have ever face till now.

I was travelling with infant and booked 4 flight tickets in flight no. 9w-768, pnr hojtqj for 11th dec 2017 from delhi to hyderabad.
Due to rain and heavy traffic i reached to the check-in counter around 1 hour before and ask to the executive for check-in, the executive hold me for a while and said wait for your turn even those i informed him my flight timing as pm. But he did’t assist me and added delay for check-in.
And when my turn came, he said you are late 5 min and sent me supervisor...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — not getting pnr number of booked flight ticket

 aditya_upadhyay on Dec 15, 2017
Dear sir/mam,
I booked a flight from dehradun (Ded) to bhopal (Bho) of flight no. 9w 2882 and 9w 927 of 24th jan 2018 with jet privilege no. 243736754. But after the transaction through sbi net banking, i didn't received any booked ticket and i am not able to log in my account.
Kindly help me regarding this situation asap.

Traveller - ashima negi
Departure - dehradun (Ded)
Arriving - bhopal (Bho)
Flight no. - 9w 2882 and 9w 927
Jet privilege no. 243736754
Transaction reference no. (Through sbi)- igacnxysc3...
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Jet Airways — late for registration with jet airways faults

 Anastasiia on Dec 13, 2017
I, maksymenko anastasiia, ukrainian citizen, bought ticket in jet airways direction delhi-mangalore 9w - 848 for date 12/12/2017. Plain was leaving leaving 3:25 pm. I was in airport in cue to registration from 2:12 pm. Cue was so big and long that by the time i reached registration reception at 3:05 pm they told me that it is already too late to register and i have missed my flight and lost my ticket.
There was no any announcement in english for delaying passengers, no any voice call my name or anounce that "please come fast, registration is finishing", there was no chance to get out of the...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — inflight services

 Ashish Pithani on Dec 12, 2017
Hi, ashish jain travelled in jet airways on 7th december 2017 from dubai (Dxb) to mumbai (Bom) in plane no.9w 0557, seat no.17b.
Jet airways have been one of my favourite airline... But this time we had a worse experience with the plane & it's facilities.
As the air-conditioner were not working it created suffocation which made me faint.
I was hold by co-passengers & plane crew which help me to get back my seat.
There were no source of entertainment as the lcd where not working. The food was ok quality.
Sometime we felt the number of crew member is less. Which...
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Jet Airways — airline

 Manish0106 on Dec 12, 2017
Hi,

I booked a flight from varanasi to pune via delhi. Original timings were 3:25 pm departure-7:45pm arrival in pune. Now i am arriving at 5:30am in the morning. I had a meeting at 9pm today itself which i could not afford to miss. I requested the airlines in all possible ways but no help was provided instead of alternate flights being available in different airlines. They just informed that your connection from delhi to pune will be at 2:55 am tomorrow morning instead of 5:35pm today evening after which no help is provided. I have been requesting them from last 1 and a half hour...
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Jet Airways — regarding job call letter

 ranjit8802 on Dec 12, 2017
Dear sir,

i got a messege thart there is ground staff vacancy in dibrugarh so i sent my cv to that mail, after 2 days there was a call saying that she is the HR of jet airways, her name was anushka, her contact no-[protected], by i got call she
asked mony of 2500 rs as a security deposite and said that it would be refunded after job its just processing fees, it was about job in dibrugarh airport as ground staff supervisor, she sent me a call letter also which i think is inappropriate and fake

so i didnt give mony and filled this form
thanks & regards...
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Jet Airways — no response

 Scott Clarkson on Dec 12, 2017
I have had no response to a previous complaint which is a big deal.

I have a copy of the complaint stating that you would get back to us within days. This was the 20th november.

I am angry and upset abou the complaint and now no response has made matters worse.

If i do not hear back within a few days with a resolution and compensation for our horrible experience with your company, i will be taking matters further.

Scott clarkson
Id: 1781290...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — big chunk of wood found in the food

 Pawan_cr7 on Dec 10, 2017
This is in regard with flight no. 9w -0268 seat no. 38e dated 5th december from delhi to kathmandu. During our course to kathmandu, the air hostess served us food (Manchurian and noodles). As i started eating the food, i found something different in my mouth, that was not so chewy and soft as the manchurian and with a bad taste. I called the staff members and they told that it wasn't an insect but a chunk of wood. An insect in food is not acceptable nor is a big chunk of wood. Who were to be responsible if my health were to compromised in the middle of air. Necessary actions should be taken and...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — delayed baggage claims

 mrvmpatel on Dec 10, 2017
Hello,
Referenceid=010-975-567' delayed baggage claims (Date: 12-nov-2017)
I submitted delayed baggage compensation. Airlines closed claim as reply email as paid inr 2000 but i did not get any payment in any form.
I want to know how airline calculate only inr 2000 ($30) only for the international customer for more than 48 hours delayed baggage and when, how and where paid inr 2000?
It seems something goes wrong.

Thank you in advance.
Vishnu...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — seat availability for issued ticket

 Sreeraj Krishnan on Dec 9, 2017
I have booked flight through jet airways site, the carrier was etihad airways and the date was on 2215 hrs 6th dec auh to ccj, when i came to counter the they are saying the flight is fully booked and my wife cannot travel with ticket issued flight, they have to wait for the another flight. This is stupid thing that confirmed ticket holder cannot go with the flight, etihad airways give the another ticket with complimentary voucher and this complimentary voucher issued with out asking us. Understand that etihad counter they are not liable any thing issued through jet airways site. Question is why...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — jet airways web booking ticket for ccu to blr - chakraborty tanmoy

 Tancy Chakraborty on Dec 8, 2017
Please be noted that i have booked a ticket for ccu to blr through my nab credit card but i have received 3 tickets with 3 different pnr no..

I have received the bank statement 3 times money has been debited from my account, please find the enclosed tickets for your ready references.

I have sent mail for several times to your "info" id but not received any response from the same. I have visited to your kolkata airport ticketing centre as well as the city office but they have also unable to help me out.

As the same is your web issue therefore you are requested...
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Jet Airways — service during flight

 chaudhary r on Dec 8, 2017
I was travelling yesterday (6th dec'17) from bagkok to delhi by flight no. 9w 064.
1. The attitude of crew is worst. They are feeling burden to serve.
2. Responding very late for any requirment.
3. Very slow service.
4. Crew member was not bother for any thing.

Such kind of casualness will harm to the airline image. I choose the same airline when i went to bangkok. But i am thinking that perhaps my selection was wrong.
Pl. Take up matter and do needful corrections.
Thanks

Rajnish chaudhry

[protected]...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — boarding refused after issue of boarding pass

 rajesh.k.rath@bt.com on Dec 7, 2017
On 24th june 2016 i was travelling to kolkata with my family ticket details (Airline 9w ticket numbers 589 [protected], 5892257337183 and 5892257337183) i was issued boarding passes at the delhi airport but was not allowed to board the flight saying i was late. I was well before time and due to which i was issued boarding pass, but at the check in counter there was no announcement to board the flight and i was standing in the queue to load my luggage. And when my term came i was told i can't board the flight.

My contact# is [protected]...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — non receipt of pay for extra luggage

 Chhetri dina on Dec 6, 2017
Dear sir
Gud evg sir'
M dina lal chhetri
Sir mere pass hand carry nahi tha but
3 kg ka extra luggage chge inr 1050 cash pay kiya. But no receipt. Flight 9w 2832 date 04 dec 17 fm dehradun to delhi. Flight tkt no.9w2832 delhi.4589 9w500382. Recipt ke bina bill kese payment hoga. Mera company se'ok.
Regards
Chhetri
Fan of jet airways continue 6 years....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — "findjobsindia.in@gmail.com" ye fake job ki website he or please koi job ke bare me call aye or pesa mange to mana kardo

 ravirajsinh gohil on Dec 6, 2017
Mere sath bhi ye dhokha hua he, pahle muje jet airways me job dilvane keliye 2000 liye or back ground form ke 4500 fir selery ac kholne ke 14900 liye or total 21400 ho gaye fir training fees ke 25000 manage tab muje dought hua ki ye fraud bana raha he to net me sarah karke sab pata karliya ki ye fraud he bad me mene refund manga to unhone kaha ki vapis dene me 14% ya 18% gst lagega or mere pass jo tha vo bhi cala gaya or mujse bola 21400 ko refund lene keliye mene 14% gst chuna or vo bole ki 21400ke 14% yani 2996 rupe pahle jama karaye fir aap ko pura refund mil jayega or mene karvaya to bole 4din...
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Jet Airways — airline behavior

 Vvgaur on Dec 5, 2017
Recently (2 days ago), i traveled from new delhi to atlanta with a layover in amsterdam.
I am a platinum medallion member on delta & was booked on jet airways (Skymile partner) from delhi to amsterdam.
Let me begin by saying that it was the biggest mistake of my travel life!
Six hours before the flight, i was putting my stuff in the car to go to the airport and i, accidentally, slipped & fell down the staircase & badly twisted my left leg.
With a broken leg (Badly in pain) & with 4 heavy suitcases, i got to the jet airways counter & to my surprise, i found out that even...
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