Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 3%
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Jet Airways Customer Care

Jet Airways (India) Ltd

Siroya Centre, Sahar Airport Road
Mumbai Suburban District
India - 400099

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Jet Airways Complaints & Reviews

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Jet Airways — missing baggage and poor customer service

 Yaminicbabu on Aug 18, 2018
I travelled from London through Amsterdam, Mumbai with my final destination being Chennai with my two children for visiting family after a gap of six years. I arrived at Mumbai on 9th August where I was informed that one of baggage had not made on the flight and will eventually be reunited in 48hours. This baggage had all of my children and my clothes. Since my arrival in Chennai I have had to call the air lines everyday for over a week to enquire of my missing baggage, even making a trip to the local Chennai office. The response from the staff both at the office and on the phone was the standard...
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Jet Airways — luggage stolen by jet airways staff

 tosif bhat on Aug 17, 2018
I was travelling from Dammam to Delhi on 11 Aug 2018 in Jet Airways flight No 9W0567, i check in my baggage from Dammam airport which was red color and was locked.
When I reached Delhi to receive the baggage from pallet No 12. I discover my bag in bad condition.The lock was not there, I called the jet airways staff and we together check the bag and we found things in random order and the following things were missing:-

1.Gold set worth almost 6000 saudi riyals.
2.Ear Rings worth almost 1220 riyals. worth 750pp riyals.
4.cosmetis worth 100 riyals.
Complaint comments  Read comments Complaint category Airlines

Jet Airways — non support staff

 Pratima Ghangale on Aug 17, 2018
I left my home already 2 am from ambarnath for Jaipur flight but due to road accident we reach late but at that time still 4.30am I request them also please help us I have small kids Also but I didn't got support I am trying also web checking while traveling I Also called customer care web checking is not showing sir but doesn't use. I agree I late but not purposely still 45min time is available with them but doesn't got help. Wastage of time money every thing it's very bad foreigners also help for such situations but our India is lagging . Next all fight are full but they didn't help us also adjust...
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Jet Airways — jetprivilege login issue 185802175

 mandeep_1234 on Aug 16, 2018
They have blocked my account for unknown reason and i have mailed every godamn document adhar copy credit card statements etc still they are not activating my membership account. They are even not providing complete details on call and put my call on hold and disconnect it. there response is also not understandable. n now they are even not responding. bad and worst service ever. cant even solve minor issues....
Complaint comments  Read comments Complaint category Other

Jet Airways — bag not came at destination airport (kuwait)

 vimalndt on Aug 15, 2018
Hi sir,
My journey was on 15/aug/2018 from mumbai to kuwait through dubai. Flight number 9w580 and fz 53. Tag number - 9w928542. I informed to fly dubai handling agent in kuwait that nas kuwait baggage services. They given reference number - kwifz18293/15/aug18/0536gmt and given a print out of property irregularity report. Colour of the bag is black brand name is american tourister....
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Jet Airways — gst invoice

 Madhuri Garg on Aug 14, 2018
Pls share the gst invoice of jet airways for the below booking:

E-ticket for booking id : nf[protected]

Mon, 13 aug '18 madurai to delhi 4h 35m

Jet airways

15:50 hrs, 13 aug
Madurai airport
View on map

4h 35m


20:25 hrs, 13 aug
Indira gandhi international airport
Terminal 3

Passenger (S) pnr
E-ticket no. Seat
1. Madhuri aggarwal, adult rautez
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Jetairways — jetprivilege

 satishphone on Aug 13, 2018
This is one of the worst customer initiative - sad downfall as it used to be one of the best earlier.
I am a platinum customer and get vouchers every year. Seems a worthless exercise as i have never been able to use this as they are always overbooked / 'over-requested'!! They had the decency to at least extend the validity to give additional opportunity (Not that that helped - my vouchers still went for a waste). However they have changed their policy unilaterally and don't extend now (Probably to do with the mass numbers who are jetprivilege). Customer care answer is that the policy is updated...
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Jet Airways — I want my money back

 Pratibhakumari on Aug 12, 2018
Hlo iam jyothi kumari i have received a call from jet airways. At first they asked me to pay for registration 2000rs then asked for my documents and then they asked 6800rs for documents verification i paid it. Then they took a telecom interview from me they said that i have selected as a back office executive and sent me a offer letter and training letter on mail and then they said i will be receiving the hard copy of the offer letter and training letter by courier but i didn't receive it. I have been trying to call them but they switched off all the numbers they gave me. They are big cheaters they...
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Jet Airways — missed international flight and conference

 Priyanka Sutariya on Aug 10, 2018
I had booked jet airways 3:25flight for mumbai for 9 th aug,,,,,, which was delayed by 5 hrs without any notice,,, there was improper coordination and answer by the staff, and manger
I had connecting flight from mumbai to delhi followed by international flight to itlay becoz of irresponsible behaviour by jet i was unable to reach mumbai on time and withhence my international flight also missed i was on a tour so my whole week of booking at rome and flight got missed. And also my medical conference
Not to mention the long stay of 14 hrs on airport.
Had to sleep in airport to...
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Jet Airways — cheated for job purpose

 veena G V on Aug 10, 2018
Veena. G. V nayaka
5:41 pm (34 minutes ago)
To cybercrimepscomplaint, bcc: aviation

I veena g v got a call from aviation career regarding job in jet airways as a ground staff under hr execution, firstly asked to pay 2000 (Refundable) to get the online test hence i paid from paytm refs attached
Image. Png
And got a website from the mail
Image. Png
Then i completed the test and informed them.
After that i had a telephonic interview then they said you got selected.
After this they asked to pay 6800 (Refundable)
Complaint comments  Read comments Complaint category Airlines

Jet Airways — problem while traveling to india from usa

 Hariny on Aug 6, 2018
We have booked the ticket to india for my mom from paris in dl 7520 operated by jet airlines 9w 127 (26 july 10:10 am) this flght got brake failure and was stuck up there for 2 days and got their next flight on 28 july 10:10 am, that was also got delayed by 2 hours and started by 12.30 on the same the entire scenario, they did not get any proper response from the jet airways people and also being vegetarian, they got struggled a lot in paris without proper vegetarian food. My mom was fainted and being helped by the neighbour. This was her first flight experience, she was traveling alone....
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — refund my money

 dr amarjeet kumar singh 992 on Aug 6, 2018
Hlo my name is abhay kumar... The hr of the jet airways compnay called me and asked for my document and aviation certificate. They said that u can get the aviation certificate from caai. Online by payement of 5000rs. They had given
A fake appointment letter and send me a msg that u hve to submit 6000rs in oriental health insurnace compan, mumabi within 2 days prior to the notice. I called him that i cant go within 2 days then they said that u hve to give 6500rs in my account so that i can tod him to conduct your health insurance when u able to come... I want request u to take a legal complain...
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Jet Airways — flight re-directed

 ishaqmohammed on Aug 5, 2018
Flight 9w206 22sep2018 hyd to dammam - changed to via delhi.. Without any compensation, which is not at all accepted.
And there are no flights flying directly to dammam from hyd.

Jet service is the worst service i had experience in the past 2-3 years.

- past they canceled my ticket saying over boarded
- all way delays due to technicals issues.
- jet privilege - never ever got registered. Try several times.

They always do as they want.

I need compensation for this change....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — I'm complaining fake consultancy

 Manjeet manni on Aug 5, 2018
Hi team,

This is manjeet singh here, i had updated my profile information in and i had got the call from one of the consultancy for interview in jet airways and they told me to make the payment of rs.1000/- then after the 1st round online test they asked to make the payment of 4500/- then 15500/- then 25500/- after making so much of amount i came to know that it's fake with the help of offer letter which they had sent. I told them i need to quit this here itself because they had asked me to make the payment of 35000/- more then for the cancellation of my profile they asked...
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Jet Airways — amount deducted ticket not received

 Jeyaprakash Vellaisamy on Aug 3, 2018

Yesterday i booked the ticket from chennai to mumbai on 14th sep 18.
While payment through citrus via axis bank. Amount was deducted.

Flight no - 9w 460
Ticket reserved - 3 person
Reference detail - inb/[protected]/citrus payment solutions p

Kindly confirm the ticket is reserved or not. And send the copy of ticket to my email -
Complaint comments  Read comments Complaint category Airlines

Jet Airways — airline job

 kis99 on Aug 2, 2018
I have applying post ground staff for goa location GLB group delhi ( prime group).
i have pay amount steap by steap he can provided me letter of intent, then acknowledge letter, then he forward email me by Training Letter Send By then he postpond my training i have pay 1.52 lac for job i dont beleave but i trust email id 6 month completed but job not provided they can use your email id please give me help...
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Jet Airways — missing bag at bom jet airways file reference bom9w36290

 vblacka on Aug 1, 2018
My checked bag was lost on jet airways flight from london to mumbai. I submitted missing bag report; and was promised my bag would be delivered in a timely manner to my final destination at rajahmundry by jet airways.

It has been two days since any communication from jet airways and three days without my bag. I cannot perform my work duties here at the appm rajahmundry paper mill without work clothes from this bag.

All i have from the jet airways website lost baggage tracer is that it is out for delivery from hyderabad. No tracking of it from there. No estimated delivery...
Complaint comments  Read comments [1]Complaint category Airlines

Jetairways — non refund of international ticket cancellation

 ranjanprj1981 on Jul 30, 2018
I had international ticket to Qatar from Pune to Doha via Mumbai in June. Which I had to cancel due to change of plans. The ticket was refundable and the refund amount is Rs. 15000. Because the foreign bank account in Qatar through which I had booked the ticket in May-18 got blocked due to non furnishing of certain Qatar Resident Permit documents, Jetairways refuses to refund the money to my Indian bank account, till i provide a closure letter from the Qatar Commercial Bank which can only be done by going physically to Qatar and closing the bank account.

Ticket No.[protected]
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Jet Airways — fake appointment letter

 abhisingh09 on Jul 29, 2018
My name is abhay kumar i got an appointment letter from jet airways through mail.. I hve depoistled 5900rs as a certificate from civil aviation authuority through online on website now they were asking for 6000rs as health insurance from oriental health insurance co. Ltd in mumbai.. I want to know wheather it is fake appointment letter or it is real... Plz suggest...
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Jet Airways — fraud mail [Resolved]

 Ketu's Creativity on Jul 28, 2018
I paid money due to they offer me a job, but they cheated me badly, kindly refund my amount

* first mail

Greeting from infinity services ltd.

I was a pleasure talking with you on today. As per our conversation i am sending you the complete job details and registration process at infinity service, it will help you to get your better understanding infinity job service offers complete solution to your career needs with our revolutionary career stairs - resume forward services, resume writing, success combo, job assistance, profile verification, career report...
Complaint comments  Read comments [2]Complaint category Airlines

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