Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 1%
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2070
COMPLAINTS

Jet Airways Customer Care

Jet Airways (India) Ltd

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Address
Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
2070
Pending
0
Resolved
31
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Jet Airways Complaints & Reviews

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Jet Airways — baggage and hand baggage weight

 boton on Jun 18, 2018
Dear sir,
Recently our group consisting of 8 persons (Husband and wife) all retired from not less than general manager, deputy general manager post of nationalised bank had europe tour through make my trip and since shymalendy saha our group member was a frequent flyer so am i we choose to go through jet air lines. Further, as our international flight was from delhi we made it a point to travel on jet air ways only both to and fro so that we can get the baggage allowance in the domestic sector also ie from kolkata to delhi and back. My details of journey is as follows:-
9w582 26/5/2018...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — i a m offered in air ticketing

 preeth dsilva on Jun 18, 2018
Please help me in my situation i am cheated by 54000 they offered me job in jet airways n took 54000 amount and they provided me offer later to pls kindly check my offer later i can submit all the details i have be paid small small amount i have all the details payment i could contact me on [protected] or u give me mail id of yours ill send all the pls help me i have know option what to do please contact me soon thank you
Regards by
Preetham dsilva
Thank you...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — worst behavior

 satish Kumar111 on Jun 16, 2018
Worrest behavior of jet airways boarding staff
Not a good response to the passenger due to which no one likes to travel through jet airways flight
I suggest all my friends to refuse the jet airways flight, because the response of ground crew member of jet airways is not good at the departure terminal.
Sir i booked ticket though jet airways flight on date of 15/06/2018 bearing flight number 9w712 and pnr number xdgtrx from bagdogra to delhi.
But due some huge traffic on road i reached at the bagdogra airport at 1500hours. At that time that time the boarding staff of...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — lost of luggage

 Niharika Keswani on Jun 13, 2018
Yesterday on 12 june. I along with my family members were travelling from malaysia to delhi. We had connected flights from malaysia to singapore (Malaysia airlines) and then singapore to delhi (Jet airways). Our malaysia flight got delayed due to which to board the next flight we had to rush. And the authority members at changi airport were so rude to us and were misbehaving and treating us badly.
We were 10 people and were carrying 10 trolley bags. There were valuable items and important papers in our bags. We filed the complaint at the airport but no response is coming from there side...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — regarding loss of baggage

 ramamoorthy v r on Jun 13, 2018
We ramamoorthy and jayasree were booked tickets from chennai to portland usa on 8th june 2018, flight was delayed by 3 hours and left by 3.50 am, due to which the connecting flight could not be caught. By air france took flight to seqatle, and to portland. The baggage were not shifted to air france by the jet airways crew. Out of three only two received on 10th june at portland. The third baggage is yet to come. Still the delta airways not yet traced the baggage. We have requested jet airways to change the tag at chennai to shift via seatle to portland. But the adamant staff not accepted our request...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — not received the bill of extra baggage charges

 Chand Sharma on Jun 13, 2018
Hello,
I am aydin from germany. Avail the flight from mumbai to delhi on 2nd june 2018. I was charged rs. 6800 of extra baggage weight. I was assured of the bill at the airport. I have not received any bill for it. Kindly arrange the same. During my telephonic call i was assured of the bill. Still i have not received the same. I am attaching e ticket & boarding pass for you reference.
My e-ticket no. Is 589-[protected].
Email id;
1. Aydin. Birinci@manroland-web.com
2. Arjursum@hotmail. De

Regards,

Aydin...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — missing phone device

 Ashwini jk on Jun 13, 2018
Hello,

This is a complaint regarding my missing new device (Iphone x).
I had travelled in jet airways on 10 june 2018 from dubai to mangalore. I had kept the device inside my luggage bag. I reached mangalore at 12:10 am 11 june 2018! Oboiusly there was lot of excitement within me n my family too! Not but the late once i opened my luggage bag and looked for my new phone which was in the box not even opened or either logged-in was missing! Later i realise my whole bag was in a mess! Firstly i just assumed that bags are usually transferred from one point to other so that’s...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — requesting duplicate boarding pass

 ashbenny07 on Jun 12, 2018
I have lost original boarding pass and i request your good selves to send the duplicate boarding pass at the address mentioned below. Kindly oblige and do the needful. It is a humble request and will be grateful if i get copy of my boarding pass
Im my mail id - ashishbenny7@gmail.com

Here are the flight details

Jet airways
India
9w-912new delhi (Del)
17:15
28-apr-2018
Delhi indira gandhi intl
Terminal 3

Kochi (Cok)
20:25, 28-apr-2018
Cochin internation arpt terminal
2
Economy...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — cancellation of ticket on medical grounds

 Bahadur Rangi on Jun 10, 2018
Sir,
I booked on 17 jan 18, two tickets for going to chennai for celebrating golden jubilee of my commission in to indian army on 22 jun 18.
On 8 jun my wife fell down and had hairline fracture and doctor put a plaster with advise that it has to be for three weeks.
She cannot travel.
Only i shall be travelling.
I want that maximum permissible refund as per rules be given back to me on medical grounds.
Details as under :-
Ticket no.[protected]
Pnr:1a-ruoczy
Flight no. 9w2666 for 22 jun 18. Dep ixc chandigarh at 9:35 am
Flight...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Jet Airways — not accommodated on a delayed flight

 BidhayakPratinidhi on Jun 10, 2018
I would like to bring to fore a very unprecedented experience i had with jet airways at the guwahati airport on june 8, 2018. I arrived at the check-in 40 minutes before check in to guwahati-bagdogra flight (9w 926) which was scheduled for 14:05 hours. I requested to check if the flight is delayed and accommodate me as i was stuck in an unusual traffic for 1.5 hours which made me reach within 40 mins of departure. The officials ate the counter were young and inexperienced and dilly dallied and i missed out precious time. I was not accommodated inspite of repeated request that i was on the nick of...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — refund of e-tickets fare transaction done 2 times due to jet air ways ivr error

 sigedarap on Jun 8, 2018
1. Pnr : ufzvad,
Mumbai to dammam, i rescheduled my travell and paid 2 times fare thru my credit card inr 28088.00 due to jet airways ivr error towards 2 passenger fare. Jet air ways customer service staff who attended told me it will be automatically creedited to my credit card. Till date the excess paid amount not credited. This transaction taken on 2 june, 2018.

My sabb bank already sent the debit note for inr 28088.

2. Pnr : gzoekv
Mumbai to dammam, i rescheduled my travell and paid 2 times fare thru my credit card inr 2025.00 due to jet airways...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — a fraud call for the job in jet airways

 Poornim on Jun 8, 2018
I had got a call from jet airways as i have uploaded my resume on shine.com n many more job sites i got a call saying that my resume is selected for ground staff in jet airways n they said there will be 3 rounds first i have to submit 2000 for registration n after that 7000 i submitted for gate pass which is for face to face interview i submitted each amount now they are not responding to my calls plzz take any action or give me the solution for the same so that no one else can come under this fraud cases the person who called me n told for the job was rahul sinha saying he's the hr of jet airways...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — jp miles not credited

 PolarTechnologies on Jun 8, 2018
Please note that travel on Delhi - Singapore sector dated 15 May 2018 was booked in Economy class but we have paid extra Rs. 26, 000 for each ticket on the Airport itself for business class. Nobody told at that time that this was an upgrade and credits will only get added according to the purchased Base Fare.

We have made so many calls to your customer care support for adding the correct amount of JP Miles on the account and it is very disappointing to receive such a response from your customer care executive that "We don't have any policy for adding JP Miles on the account as it...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — no intimation of change in flight and timing

 Tarun Lal on Jun 8, 2018
I have booked my direct flight to manglore from Delhi which is scheduled to depart 15.00 from Delhi. Time rescheduled to 11.45 from Delhi Now today I by chance reached early and get to know that flight is with one stop and time changed to 10 without any message. Most irresponsible behaviour on part of jet Airways. Airline should penalised for this act....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — regarding not issue my boarding pass

 Amrendrasri03 on Jun 5, 2018
Dear sir/madam

It is very sad to write this mail regarding not issue my boarding pass by your airline (Jet Airways) dated 4 th june midnight.
I amrendra kumar PNR no- MGCHTR Flight No- 9W78 Delhi to hongkong 5th june 1:15 hrs.. i went to delhi airport to board to my above mention flight. when i came across the boarding counter for boarding pass and show all documents and ticket, visa to officer but they refused to give me boarding pass then they said to me go this counter go that counter meet some person meet that person i went here and there around 3 hour for my boarding...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — in time they not allowed me in flight even I was in time

 Fun Fun on Jun 5, 2018
My flight no 9w885 from jaipur to chandigarh at 9.20 am on dated[protected]. I reported at 8.24 am at airport. After this jet airways staff told me that im late, i told them im in time i reported 45 mins before but they were not ready to hear me, my pnr no. Zulopg. They missed my flight even i was in time my 2 known persons was there and they told to your staff that madam in time but they stubborn. They told me that u buy ticket from make my trip u should buy from jet airways... Wow... What a nice advertisement. I want my fare amount back in 7 days if not back i will send u a legal notice about...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — in time they not allowed me in flight

 Fun Fun on Jun 5, 2018
My flight no. 9w885 jaipur to chandigarh at 9.20 am i reported at airport 8.24 am
After this jet counter person told me that u r late flight is packed, i wonder i reported before 45 mins and my two known person was also there they told that im in time and i have my car stand time proof, jet staff told me that u purchased tickets from make my trip u should buy it from jet wow what a advertisement by your staff. I hate. Im sending u a legal notice why u not allowed me in flight even i was in time and my kids also with me, i have a urgent business deal in chandigarh i have lost my deal due to...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — no resolution provided

 gramllin on Jun 3, 2018
I had submitted the complaint on 13 may. It was closed without any resolution and my concern.

Please find the issue i mentioned earlier.
I m marking mails to jet airways but they are not even bother to reply.

I had a flight on 13th may early morning with ticket no 589-[protected] and 589-[protected]. Departure time was at 5.55 am, i reached at 5.30 am.
The person at the counter said flight has already departed. I requested the person over the counter to just consider my request to board me on flight as it was important. But instead of trying to help me he...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — refund of old tickets on delhi - mumbai flight no. 9w352

 rit_me on Jun 3, 2018
Dear sir,

It is to bring to your notice the challenges that i faced while getting onto jet airways flight.

I had booked flight tickets for mumbai from delhi with your flight no. 9w352 scheduled to depart at 1.30pm on 01/06/2018. We had reached airport at around 12.40 pm (Coming from nainital) and due to heavy rush at counter were able to reach at counter only at 12.50pm. The assistant at counter was wanting to help us by escorting us upto the air flight, however the senior officer denied for issuing boarding pass. I was travelling with my family total (5nos) including...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — extra baggage charges for connecting flight

 Doshim76 on Jun 2, 2018
Dear team

I traveled to delhi from tel aviv on 25, and had connecting flight from delhi to ahmedabad (Domestic segment)

International segment allows 23kg, however i had to pay to jet for extra baggage traveling domestic economy.

Compared to jet, vistara allows additional baggage for traveller's with international flight within 24hours additional baggage with no extra cost.

Its shame for jet to loot loyal customers, who travel otherwise with them to charge extra baggage for connection.

This definitely have an impact on my...
Complaint comments  Read comments Complaint category Airlines

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