Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 8%
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2358
COMPLAINTS

Jet Airways Customer Care

Jet Airways (India) Ltd

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Address
Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
8%
Complaints
2358
Pending
0
Resolved
198
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Jet Airways Complaints & Reviews

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Jet Airways — alternate flight option

 Lalpriya on Apr 19, 2019
Our flight got cancelled thrice which was booked on 25 th Apr.
Later rescheduled to 24th Apr & 27th Apr respectively for which we have no cancellation message received from airlines. but customer care says it is cancelled & to take full refund.
At this point of time full refund will not help. Pls reschedule our travel with other airlines if Jet airways not operating. Or refund with compensation of 10k with each ticket.
Below are the ticket details
1. SureshD - PNR# NHEALJ - FLIGHT# 9W412/ DT 27th April
2. Lalitha Priya M - PNR#EHWHZR - FLIGHT# 9W412 / DT 24th April.
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flights cancelled but no refund received of march

 Namrata Hari on Apr 19, 2019
We were supposed to go to kerala hence there are three tickets which got cancelled in the month of march as below but till date we have not received any refund
Cochin to bombay xkwpxn in the name of arvindakshan bhaskaran and archana arvind and third ticket bombay to conchin rdocdi in the name of arvindakshan bhaskaran dated 20th march 2019. The tickets were automatically cancelled by them and we received a message 7 days prior.

We were in an assumption that it will automatically come but till now it’s not being refunded...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flight status for travel from dubai to new delhi

 sameeraggarwal26 on Apr 18, 2019
Hi team

I have booked a flight to fly back to new delhi on 18th jun 2019- 4 tickets economy class. I read in the newspapers for the jet operations being suspended and i am really concerned about my flight status now. I have booked these tickets long back and these are confirmed for travel and accordingly i have planned my trip. When i call jet airways for status of this flight, they does not answer the call and neither they would be ready to refund my fare amount now so that i can get myself booked on other flights. Please help me out to get the refund of my tickets....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — claim financial loss and damages due to cancellation of flight

 krishnathacker on Apr 18, 2019
Jet flight to delhi from mumbai got cancelled after waiting for 8 hours at the airport... I had to s pend 20, 000 to buy another ticket from domestic airport... I had to reach delhi for a meeting at 5pm lost client worth rs.50, 000/-

I want to claim my financial loss as well as claim damages towards mental trauma caused to me on 5th of april 2019....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — refund for cancellation of jet airways 9w-376 on 14 apr 2019

 jpsara on Apr 17, 2019
Dear sir,
I, jagdish prasad booked a ticket by jet airways flight number 9w-376 traveled date was 14 apr 19 from delhi to mumbai e-ticket number is[protected] and pnr-lsnyvc. The jet airways has been cancelled. But my amount is not refunded in customer ticket paying account till date. So please look in to the complaint and resolve at the earliest and refund in ticket paying account,...
Complaint comments  Read comments Complaint category Airlines

Jetairways — return my refund

 Sahil Vashishat on Apr 17, 2019
Hi,
My client had buy round trip flight ticket from guwahati to chandigarh e-ticket for order[protected], pnr no. Ryoffu, ticket no.[protected].in 22 march 2019 but in 1 march she received massage regarding cancellation of ticket but not return any refund from 1 march 2019 i’m claiming my refund but still you not paid my refund
It’s humble request to all team to get back my refund
Regards.
Adv sahil vashishat
Mobile : [protected]...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — payment not received - refund against cancelled ticket by jet airways (pnr # jxwzoz)

 Erazhar21 on Apr 17, 2019
My flight with 'pnr # jxwzoz' from patna to mumbai to jeddah via jet airways 9w 180 & 522 on dated 24-mar-2019 at 13:20 hrs. & 25-mar-2019 at 19:20 hrs. Been cancelled by jet airways and an sms sent to my mobile number informed me that your return trip has been cancelled by jet airways.

I am waiting for for my refund amount but still didn't received.

Kindly return my amount....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — miss out connecting flight due to delay in earlier flight

 Sunil Maniar on Apr 16, 2019
We have booked tickets for sungapore - delhi - ahmedabad flights on 24bth may with a change in flight at delhi. I got a message from jet airways that singapore to delhi flight has delayed by 5.30 hrs and will reach delhi at 23.10 hr. However my connecting flight from delhi departs at 19.40 hr so we will definitely miss the connection.in this case jet must accommodate us in earliest connecting flight to ahmedabad without any additional charge as the delay is from their side. I tried to call them but none were picking up phone. I solicit reply from jet airways to resolve my problem on top priority...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flight cancellation in last minute

 siri336 on Apr 15, 2019
I have booked from maa to cdg and ams to maa and flight is cancelled in last minute that too i came to know when i called for confirmation listening to news. There is no update from jetairways. When i called a week before travel they have mentioned that flight will be running as per schedule, due to which i have lost almost 60000 as i have not got flight on same date.
I am expecting compensation for the amount i lost from jet airways. If they have informed on time i would have got tickets for same price....
Complaint comments  Read comments [2]Complaint category Airlines

Jet Airways — refund due to flight cancelled

 GodGreat FaithTrust on Apr 15, 2019
I have booked (Tickets are enclosed below) through your agent i, e mytickets. Ae.com from mubai - dubai-mumbai but the schedule flight on 11.4.2019 has been cancelled and accordingly i requested your agent to refund my full amount but they replied me that there will be penalty. My question is when the flight is cancelled from airline and nothing was made from end then why should i pay the penalty and how come your agent can impose penalty without any request from my end to cancel the ticket??

Secondly they telling that dubai-mumbai flight is not cancelled so deduction will be there....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — refunding of air ticket

 ravi1998 on Apr 14, 2019
Dear jet airways travelling with you was very horrible experience. I was to travel to bhopal from delhi on 4th of april 2019 with your flight no. 9w-927 whose time of departure was 19:05pm. My pnr no. Was ikhjve. When i reached airport on 6:20pm, i was not allowed to check in as the told that the flight has been rescheduled to 18:50pm and i was not given any information about this earlier. Even on the date of departure i got the information that the timing of the flight is 19:05pm. Hence i was not allowed to check in and i missed my flight.
It is to inform you that as per direction of the...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — jet airways cancelled the flight and after one month still didn't get my money back

 sakshisrivastav on Apr 15, 2019
I, GAURAV ANAND booked a flight ticket last month on 18 FEB 2019 from New DELHI to BOMBAY by email id [email protected] .The Company CANCELLED the FLIGHT and its still been MORE than ONE and HALF MONTH they have not refunded my booking amount.I am trying to be in touch with the company from past one months and have already send several emails regarding my refund .They are not responding, please help me regarding this and refund my money asap.
please contact me on the same email id fot future reference...
Complaint comments  Read comments [1]Complaint category Airlines

Jetairways — cancellation of flight & not getting support from customer care

 sumank1991 on Apr 13, 2019
I have booked a flight from mumbai to delhi dated 19.04.2019. Today i received a message from jetair regarding cancellation of flight 9w-762. I booked it through goibibo. Neither i am able to contact jetair nor goibibo. Jetair customer care kept me 2 hours on hold. I am also trying to contact them through mail but only get automatic reply. I have a connecting flight on 20 april from delhi to ranchi. Please help....
Complaint comments  Read comments Complaint category Airlines

Jetairways — booked luggage lock broken and small items missing

 arora56 on Apr 13, 2019
I traveled from dehradun to nasik via delhi
On1/4/19 but after reaching at nasik air port my booked luggage lock broken after 2.30hrs they ready to take receiving letter
Manager not come security staff of jet airways sri imran khan taken images and give receiving
My complain registered ref no[protected]
But no one replying only recoded message you will get reply within 24hrs

Rkarora
104/2
Ballupur
Dehradun
M-[protected]...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — refund flight ticket

 prasad3002 on Apr 12, 2019
I recieved a mail from jet airways that my flight has been cancelled but its been 3 week now and i did not get my money back. I booked via paytm. Paytm is also following up on the request with jet airways as they said still no response. I have paid 17877 inr. Please help. It is frustrating and a poor service that was not expected.

Name of traveller: prasad naik
Confirmation number:slxpxk...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — full refund

 climbing on Apr 12, 2019
My flight on april 16 toronto - amsterdam-sofia and return on may 9- sofia-amsterdam-toronto has been cancelled. I have tried to speak to your office but i am getting busy signal or no answer. I left message no answers.
[protected]
[protected]
[protected]
Please refund me the full price of $1, 094.25 cad. I look forward to hearing from you to confirm my full refund. Sacho a.
Dear guest,

Your jet airways flight mentioned below has been cancelled.

We regret the inconvenience caused to you and apologise for the same.
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flight cancellation charges

 Vidit Bhargava on Apr 11, 2019
Hi team,

I have booked the ticket via happyeasygo from mumbai to delhi.

My pnr number is - kgqijz

Flight has been cancelled by airline. I have already raise a complain to happyeasygo to refund my money but i am not getting any response.

Please look into the matter. I want my refund

Your help would be highly appreciated.

Regards,
Vidit bhargava
[protected]...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flight cancelled but no refund

 ssoni220862 on Apr 11, 2019
9w 2695 bom jdh 21 mar 2019 08:15 10:00 — pnr-fqgbqt and
9w 2695 bom jdh 21 mar 2019 08:15 10:00-pnr-ngqwhs

Message from jet airways:-
Dear guest,

Your jet airways flight mentioned below has been cancelled.

We regret the inconvenience caused to you and apologise for the same.

Itinerary:

9w 2695 bom jdh 21 mar 2019 08:15 10:00

Revised flight details (If any)

Refund is not provided yet — i feel big fraud is going on in this way — case of ipc 420 needs to registered with...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — flight cancelled issue

 Amie K on Apr 10, 2019
I have booked a ticket from Delhi to Guwahati for 12th April 2019 on 6th March'19. And today I get to know that flight has been canceled after I checked my PNR on Jet Airways site, but Jet Airways didn't inform me anywhere, I didn't receive any cancellation message or mail from Jet Airways. Jet is a so-called well-known brand but this attitude towards the customers is really unexpectable. They should have been informed about the internal issues 20 days prior to me so that I can arrange the ticket. Now I am not been able to book the ticket for the 12th of April'19 as I have to go to attend my exam....
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — refund of flight ticket

 Binku04 on Apr 10, 2019
I have booked my flight ticket to Chennai from Delhi on 12th, but I got the SMS from jet airways- that because of operational activities flight has been cancelled by jet authority
So I want my refund
Flight details
UPENDRA singh-
Flight - 9w798
Pnr-DHHWER
TICKET NO[protected]
MITHILESH SINGH
FLIGHT- 9W798
PNR- DHOXJO
TICKET NO[protected]
DELHI TO CHENNAI- FLIGHT ON 12 APRIL 2019...
Complaint comments  Read comments Complaint category Airlines

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