Jet Airways Customer Care
Jet Airways (India) Ltd
Customer satisfaction rating: 8%
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2467
COMPLAINTS

Jet Airways Customer Care

Jet Airways (India) Ltd

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Address
Siroya Centre, Sahar Airport Road
Andheri
Mumbai Suburban District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

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224
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Customer satisfaction rating
8%
Complaints
2467
Pending
0
Resolved
201
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Jet Airways Complaints & Reviews

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Jet Airways — refund is pending of cancel flight by jetairways

 Manmohan1301 on Aug 22, 2019
I booked an jet airways flight in 6th april through makemytrip. But jetairways cancelled my flight and they asked to claim refund from makemytrip site. I initiated refund from makemytrip. But its been 4 months i did'nt get my refund. Makemytrip is saying that jetairways is not initiating refund for your pnr.
Booking id - nf[protected]
Pnr — donath
Bangalore->delhi...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — e-ticket no - 5893476441899/ 5893476441900 dt. 05/04/2019

 Urban Craft Pvt Ltd on Aug 16, 2019
Dear sir,

Ref : gst no:06aabcu1598d1ze

The above mentioned captioned e tkt no booked thru skh global travels pvt ltd. Requesting you to kindly provide gst invoice.

With regards,
Anil kumar
Head finance & accounts
Urban craft private limited
452, udyog vihar ph-v, gurgaon -122016
[protected]@urbancraft.in
Tel :[protected]
[protected]...
Complaint comments  Read comments Complaint category Other

Jet Airways — refund not received from airline agent

 akshay.bora1 on Aug 12, 2019
I have booked an air ticket in jet airways from abu dhabi to pune via agent - easy trip planners pvt ltd. The date of travel was 9th june 2019 however airline suspended the flight and passenger could not travel on the said flight.
When we reached out to airline, customer care from airline is simply saying to get the refund from agent and when we reached out to agent, agent is saying that they have not received any refund from airline yet and hence customer cannot be paid.

At the time of booking through agent - easy trip planners pvt ltd., there was no agreement / terms and...
Complaint comments  Read comments Complaint category Travel Agents

Jet Airways — I did not receive my refund against cancellation of flight no 9w-2898

 Singhai I on Aug 11, 2019
Dear sir, i booked ticket from bhopal to mumbai with pnr no ctgcme. Due to operational reasons as mentioned by airways flight no 9w-2898 had cancelled and i was not perform the journey. I have reached many time to you but still i did not get my money back against my above mentioned pnr. It is requested that kindly refund my money back as early as possible....
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — refund not received for cancelled flight

 manilata on Aug 10, 2019
I have book a ticket to glasgow from delhi on 3rd of april. I was supposed to travel in september to attend a conference. After the company shut down, i made many efforts to get a feedback from jet airways and paytm (Booking platform). But, i am getting the same response that your refund is under process. I am a student and put all my savings for the ticket, which costs rs. 58, 790. I was going to attend a workshop. The workshop authority asked me to book the ticket and said, once i present a paper there, it will be reimbursed. After the jew airways being shut down, i am left with no hope of attending...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — gst invoices not received from jet airways

 Aquamarine services on Aug 9, 2019
We have spoken and then written to Jet Airways customer care on the 22nd of April 2019 requesting for our gst invoices of the list sent. How do we attach the excel sheet here?
Till date we have not received any revert nor the invoices.
Now it is impossible to reach them.
We are attaching the list of invoices required from them.
We will be relieved if this can be resolved.
The mail was sent to [protected]@jetairways.com as instructed by Jet airways customercare.

Thanks
Sangeeta
For Aquamarine Services...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — company cancelled flight

 Davorin on Aug 8, 2019
I paid flight trivandrum-mumbay at 31.3.2019, but company jetairways cencelled flight. Because i already paid tickets, i have additional costs and problems (Before direct flight then indirect). I dont recive money back. Not for your company not for e dreams. Davorin žnidarič

Pon., 5. Avg. 12:38 (Pred 3 dnevi)

Za jaz

— forwarded message —
Od: davorin žnidarič
Date: v ned., 5. Maj 2019 ob 18:33
Subject: fwd: your booking is confirmed! (Reference: [protected])
To: tadeja bucar

Evo tole je original.
Complaint comments  Read comments Complaint category Airlines

Jet Airways — refund not received due to flight cancellation

 suyashgupta333 on Aug 3, 2019
Jet airways (9w10)
Mumbai-singapore
15-april-2019
Pnr: ntcpzf
Booking id: tuap0zr32 (Goibibo)

Refund still not received. Have got in touch with goibibo (As booking was made using the app) and jet airways. Jet airways said they have processed the refund and goibibo needs to pay you and goibibo says they have not received the refund.

I had filled up the refund form and still not received the refund...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — non refund of cancelled flight

 Medaboyina Satyanarayana on Aug 2, 2019
I have booked flieght ticket from delhi to khatmandu vide pnr no. Pxkggx dt.08/07/2019 3 persons. The flieght was cancelled by jet airways hence we have been asked to cancel the ticket accordingly we have cancelled. We have been chasing for refund the the payment of rs.13962.00 but easry trips and jetairways not responding just passing time since many months.

We request you to kindly look into the matter and resolve the issue...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — flight cancelled by jet airways and paytm is still waiting for confirmation from jet airways to refund the amount.

 Surbhi Aseem Pathak on Jul 30, 2019
I have booked jet airways flight from delhi to colombo pnr: etrngb and flight no: 9w-384 on 19 march. I am still waiting for refund of 18000 from last 4 months. I had received an email from jet airways regarding the flight cancellation and next day raised the complaint with jet airways and paytm both for refund. But till now, its been more than 4 months and i have to call paytm to hear same message that they are waiting for the confirmation from jet airways regarding refund. Could anyone please help how long is it going to take to refund the amount?...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — refund not received for 15 cancelled tickets

 manalid on Jul 29, 2019
Please note that we had booked 15 tickets through riya travels in december, 2018 from mumbai for ixc - bom in 9w430 for 25 may, 2019 which had been cancelled on 6 may, 2019.

This is to inform you to proceed for the refund by next 03 days, or we have to forward the complaint to the consumer forum for the same. These being the hard earned money we cannot just let it go. We have been continously following up with riya travels, which says that out of more than 4000 tickets, they have not received refund for any cancelled jet airways tickets yet.

Refund amount: rs.1, 06,...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — flight cancelled by jet airways and paytm is waiting for confirmation from jet airways to refund the amount.

 vjtaneja211 on Jul 28, 2019
I have booked a jet airways flight ticket from paytm for 26 march 2019 from delhi to pune. Pnr: jtmucp
Paytm booking id : [protected]
I had received an email from jet airways regarding the flight cancellation and next day raised the complaint with jet airways and paytm both for refund. But till now, its been more than 4 months and i have to call paytm to hear same message that they are waiting for the confirmation from jet airways regarding refund of rs 3806. Paytm complaint no :[protected]. Also attached the email response from paytm and jet airways....
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — jet airways - refund for cancelled round trip

 Akj1106 on Jul 28, 2019
Hi,

I had booked a flight with jet airways from london to mumbai round trip via goibibo.
Please find here the details of the flight:

Airline: jet airways (Pnr-vuajwq)
Traveller name: akhilesh jain
Travel date: 20th june & 14th july 2019

The flight was cancelled by the airlines and i was assured that i will get the full reimbursement of the paid money. However, it has been more than three months and goibibo is just saying to wait on this.

They are not prociding any confirmed answer.

Please look into...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — refund of e ticket no. 5893612562947

 anuj.ays on Jul 28, 2019
Dear sir,
Booked return ticket through surabhi internet poin (Agent) from delhi to manglore on 6th mar 2019 with details:
1. Del to ixe jet airways 9w-2848 mon, 27 may 2019, 11.35am
2. Ixe to del jet airways 9w-2763 thu, 27 jun 2019, 03.00pm

And applied for cancellation on 06.05.19 with cancellation no. Crn0922udtj & crn0922ujnm.

Still waiting for amount rs 13778. Plz help...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — reimbursement of cancelled flight

 Puneet_Ahuja on Jul 26, 2019
Dear madam/sir,

I had booked a flight with jet airways from gothenburg to delhi via a swedish travel company, rcg. Se. Please find here the details of the flight:

Rcgs bokningsnummer: 1989371
Flygbolagets incheckningskod: jet airways (Wlimzu)
Traveller name: puneet ahuja
Travel date:[protected]

The flight was cancelled by the airlines and i was assured that i will get the full reimbursement of the paid money. However, it has been more than three months and there is no any update i got about that.

Please look into the...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — non refund of my tickets

 Sandhya uikey on Jul 20, 2019
Ive booked 5 tickets on 12/04/19 for rs 19228/- and i got message from jet airways that 'regarding cancellation of your jet airways flight (Trip id[protected]
We have filed your refund claim. Jet airways is expected to revert with status of your refund by 8 july 2019.
As we may not have further information on your refund, in this period, we request you to not make the effort of calling or writing to us, and await further updates from us.
Any further information we receive from the airline will be communicated immediately by email and sms.
Cleartrip support but no...
Complaint comments  Read comments Complaint category Credit Cards

Jet Airways — refund of jet airways cancelled tickets

 yogesh baswal on Jul 18, 2019
I booked 4 ticket on 11/feb/2019 through its travels and tours pvt ltd of rs. 206132 of delhi to london on the name of yogesh chander baswal etkt[protected] booking ref: wgh3by, varsha baswal etkt[protected] booking ref: wflmg9, unnati baswal etkt[protected] booking ref: wflmg9, paarth baswal etkt[protected] booking ref: wflmg9 were cancelled due to jet airways non operational from 17/04/2019 and our travel agent said we had done all refund procedures and it will take time. So we purchased another tickets in air india. Now i come back but still my travel agent said 'we did not get any...
Complaint comments  Read comments [1]Complaint category Airlines

Jet Airways — not receipt of refund of two air tickets cancellation of jet airways

 [email protected] on Jul 17, 2019
I had booked two air tickets through cheapticket.in of jet airways for mumbai - kathmandu - mumbai sector as per the following details :

12-jun-2019, 9w-250, mumbai - kathmandu, airline pnr buorqz, ticket nos 589-[protected] & 589-[protected]

25-jun-2019, 9w-249, kathmandu-mumbai, airline pnr ixcanz, ticket nos 589-[protected] & 589-[protected]

Both tickets were cancelled due to the cancellation of flights by air lines.

I had maid my refund claim to cheapticket.in on 19th apr.'2019. However, i have not received refund till date with the...
Complaint comments  Read comments Complaint category Airlines

Jet Airways — non receipt of ticket refund wrt cancelled flight march 18

 Ajay Aggatwal on Jul 17, 2019
Pnr; owqrqg ticket nos;[protected] and 6218
Singapore - delhi flight 9w 19
Passengers; ajay aggarwal and [censored]al aggarwal
Above flight of march 18, 2018 was cancelled by jetair vide their email on march 6, 2019. I contacted call centre on 15/03 to confirm cancellation. Was promised refund within a week. Only half refund rs. 39, 893.00 received to date.

Why is the balance not being refunded despite reminmders....
Complaint comments  Read comments Complaint category Airlines

Jet Airways — not received refund for cancelled flight

 [email protected] on Jul 9, 2019
I booked a round-trip flight of jet airways through paytm on february 2019. The scheduled date for traveling was 17th april and 22nd april. But the flight get cancelled by the airline itself and i get a communication from the airline stating, i will get the full refund from paytm. But it is almost four months i am waiting for the refund but not yet received it. Now paytm is saying that the haven't received the payment till now. I don't know what should i do and how much time it will take....
Complaint comments  Read comments Complaint category Airlines

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