[Resolved]  BPCL-LPG — Non delivery after booking

From : Aush Anil Shankarrao Gajbhiye
A-02, Sarvoday Heights, Near Dy. R.T.O.
Sahyadri Nagar, kalyan (East)-421 301.
Mobile : +91 [protected]/[protected]/
[protected]
E-mail : samyak.[protected]@gmail.com/
gajabhiye.[protected]@mahavat.gov.in
Date : 26.01.2012

To,
The Regional Manager
BPCL, Mumbai..

Sub: NON SUPPLY OF REFILED LPG
Ref : Mrs. P.A.Gajbhiye
Costomer No. 20708

Respected Sir,

With reference to the above subjects, I hereby submitting that, I have booked for the refile of the empty LPG cylinder, after the expiry of 21 days of the previous delivery, as per the order of DISTRIBUTOR, GURUKRUPA GAS AGENCY, on dt. 21.01.2012, not giving the booking No. & stating that the delivery will be done within two days. But till date, neither delivery of the refile of LPG has been made from my LPG distributer M/s GURUKRUPA GAS AGENCY, having their place of bussiness at 5, SHREE GAJANAN APT. THANGEWADI, KALYAN(W)-421301, nor any communication is received from him, or from else where. At present my both the LPG cylinders becomes empty on dt.24.01.2012. Let me know, where from I have to purchase the refiled LPG cylinder, to carry on my cooking. Whether I have to stop my cooking till the date of delivery of cylinder or to stay on for fast. On what ground you have generated this bloody rule to book for the refile of LPG after the expiry of 21 days from the delivery of the previous delivery. Get me the copy of such rule passed, and the copy of G.R. I will pay for that. Please refere the judgement given by, Hon'ble Court i.e. DCF- Mukatsar also decided on dated[protected] that booking of LPG cylinder should be done without any restriction of 21 days after last refill/delivery in complaint case of Raj Pal Sharma.
We are living as Joint family. One gas cylinder is comsumed within 15 to 20 day being winter season. After booking, this bloody distributor taking the time of 10 to 15 days for the delivery. How it possible for us, to manage the cooking gas. The complaint against this Distributor was already lodge in written at Mr. CERMEN D’COSTA, the regional Manager, BPCL, MUMBAI on date. 24.12.2010. I think, no any action was taken on this bloody distributors. This Distributor is now insisting for the purchase of HOSE pipe, sometime insisting for change the STOVE, some times demanding money by way sending repairer sman. This results the injustice with the consumers & harrashment to the public. The function of your Distributors is only to distributes the your gas, and nothing else.

Now you are hereby kindly requested to give the direction to supply immediately the two refiled cylinder which are empty as on date, & take the immedite action against this distributor to cancel his distributorship, as harrashing to your consumers. Otherwise there will be no any other substitute before me but to file the complaint against your company at Consumer court and Human Right commission & publication to print & electonic media, also to file the FIR at the concern Police Station for the mentally and Physically harrashment to your registered consumer, intentionaly avoiding to supply the refile LPG gas cylinde by your distributor, which is crime under Indian Pinal code & Criminal Pinal Code, & will be cost on you, without giving further opportunity, kindly to be note.
Your fast action in this regard is highly appeciated.
Thanking You

With hot regard.


( GAJBHIYE A.S.)

FROM,
SARANG P. SHINDE, WAKAD, KASPATE WASTI, NEAR VITTHAL MANDIR, PUNE 411 057.
MOB NO : [protected]/[protected].
MAIL ID : sarang.[protected]@tatadocomo.com & [protected]@yahoo.co.in


To,

Regional Manager,
BPCL,

SUB : NON SUPPLY OF REFILED LPG
REF : PRALHAD H. SHINDE
CUSTOMER NO : 01147

Respected Sir,

We have lots of problems while getting refilled cylinder from Ratan Enterprises, Bharat Gas Distributors, Old Mumbai - pune road, Sr. No. 26, Rahatani, Pune 411 027. Basically they were never fulfill the norm of delivery after booking. We always book our cylinder after 21 days from last delivery, but after that also we will not get delivery till 15 days. This is happening on regular basis.
At Ratan Enterprises no body talk properly with customers. They always having the practise of giving casual reasons like already sent your LPG, but practically it is given to somebody else. Because delivery boys always ask for additional money. They always follow this process.
Also nobody over there accept our complaints. Few days back in local newspaper they have announce the committment of delivery within 4 days. But truth is something else.

So our humble request is kindly look into this...

Thanks & rgds

Sarang Shinde