[Resolved]  BPCL Petrol Pump, Charkop, Mumbai — Quality of Speed Petrol Damaging my car

I had a horrible experience regarding quality of Speed Petrol at a company owned petrol pump. It was discovered that fuel filled in my car was full of water as well as things like cockroaches and small frogs and dirt. I had to spend a huge amount - more than Rs.18000/- to get the tank cleaned and replace the fuel pipe in my car - Honda Civic. The details are given below:

On last Saturday ( 7th June 2008) I filled Speed at Charkop Petroleum, a company owned petrol pump, at around 12 noon. Almost half the tank was filled. I have been using this petrol pump for my fuel requirement for last several years.

My car - Honda Civic, has been in excellent condition and quite new - about six months since purchase. Within 200 meters after coming out of the petrol pump, my car stopped in the middle of the road. Repeated attempts to restart and go forward failed. The car would start but but again stop, unable to take the vehicle forward.

I had to tow the vehicle to a service station. There was heavy rain in last few days and even that day was a typical rainy day in Mumbai. It took me several hours to organise for towing service and take the vehicle for service. The service station reported heavy contamination of water, cockroaches, frogs and other impurities in the contents of fuel tank.

I am surprised how such fuel contamination is possible (even during monsoon days) and whether there is any quality monitoring system. How such things are dispensed through modern dispensing machines?

I would like to have response from the BPCL organisation and also compensation for undergoing hell since Saturday.

regards

Vivek Shiroor