[Resolved]  BSNL 3G — Received Rs21,826 bill without any intimation on credit limit

Address:

Chennai, Tamil Nadu

I received a bill of RS: 21,826, for my BSNL 3G connection. I didn't receive any intimation letter via email/mail regarding the credit limit offered to me.

I reached the BSNL AO department, to address the issue. But only after reaching their office, I got informed on the in-trim bill generation concept. Before that, I was not informed on the same via any source. When I asked them about the issue, they simply responded that they wanted the customer at their office to get them informed on their doubts.

I belong to RS:1,359 plan in 3G and I have a limited download of 15GB per month. They have made the calculation in my bill as, usage of data exceeding 7.5 GB in 15 days is being charged and the rest 7.5 GB is free for the next 15 days. I was not informed on the above mode of billing in any means.

I got a duplicate copy of data usage for my connection and found that 7 GB is being downloaded in 11 straight hours. That comes upto 181 KBPS speed. But the maximum speed i received didn't even cross 121 KBPS. So I doubt on the data being charged too.

Moreover, I received the bill at midst of the month leaving only 2-3 days span to the due date. I spoke with the AO department and to the DE working in the BSNL office, but still didn't get the issue resolved. The highlight to all of this is that, after 26/5/2011 my data card was totally barred, but still I have received a new bill for june month too.

I'm mentally harassed for the past 2 months on the issue, not getting resolved and since the money involved is a huge-sum.

My BSNL data card number: [protected]
Account No:[protected]
Invoice No:[protected]
Billing period: 01/05/2011 to 01/06/2011