[Resolved]  BSNL 3G Mobile Connection — Balance is Nil after TOPUP Rs.98/- & Rs.10/- for net service and main balance.

Address:

North 24 Parganas, West Bengal

Dear Sir,
With due respect I am to state that I have a BSNL 3G Sim (No.[protected]) for the last 9 months. I recharged with Rs.98/- as top-up for net service and Rs.10/- Top-up for main balance on 25th Aug,2012. But after paying the Top-up, the STV balance of net service and main balance is showing Nil and validity of net service showing upto 24th Sept,2012. Then I call to BSNL Customer Care No.[protected] to know the exact reason for Nil Balance. They told me that your validity was ended in June,2012 and you recharge with Rs.34/- for validity extended and I extended my validity upto March.2013 but my balance is not credited to my account.
I again call to Customer Care to credited the amount as I extended the validity and net service is upto 24th Sept,2012. But they told me it is not possible as you recarge Rs.98/- & Rs.10/- as top-up when your validity was lost after 15 days. So, the full amount of Rs.98/- & Rs.10/- is totally forfeited/cheated by BSNL.
My question is when my validity was lost (unfortunately I do not the validity is lost) why the BSNL is not given any messege to recharge your acccount to extend you validity fast and then you can get top-up for net service or main balance. If it is done by BSNL my amount of Rs.98/+10/- is not forfeited.
So, necessarry steps may kindly be taken to credit my balance as eardly as possible due to my net service validity is upto 24th Sept,2012.

Thanking you,
With regards,
Rajib Bhattacharyya