BSNL — SMS charges deducted more than actual

Address:

Ahmedabad, Gujarat

I am having Excel Prepaid connection of BSNL since 2003 & my cell nos. is. [protected]. But today morning i face that SMS charges are deducted more than the actual charges.

Today morning before doing some SMS to friends, i have checked my balance. & it was Rs. 11.48 & then after I send SMS to 5 Local & 3 STD nos. As per BSNL dept. SMS charges for Local no. is 0.80 Paise & STD No. is Rs. 1.20. Actually charges for the same happen is Rs. 7.60 (Rs. 4.00 + Rs. 3.60) but it was deducted Rs. 10.00 from balance.

Then i asked the Customer care also, but they refuse to belive that the charges were deducted more than actual.

Please help me out to get back money.