[Resolved]  BSNL Assam — unauthorised charges

Address:

Assam

Dear all , I would like to alert you all how BSNL in Assam circle regularly cheating and looting customer by illegally charging money on the unwanted trouble some pack like mobile radio and deducting Rs25. This very sad and shame on the Govt owned company which looting customers randomly and there is no re-addressal mechanism thorough contact number and detail as per TRAI regulation are given on bsnl web site but non of working and accountable to address your genuine complaint. This is not in single case of mine large number of BSNl subscriber Assam circle are looted and there money is siphoned though there self activated VAS. on 11 Dec2010 on my BSNL number [protected], i got sms from 125555 that you been charged with Rs 25 for subscribing mobile radio, some other a again got a sms that you have been charged Rs5 for masti pack, which both service i never subscribed. When i contacted CC, I was ready to register my complain and stuck on that this service was requested my me. There after the mobile service was deactivated by money was not reimburse, I wrote through email upto top DG Manager Assam but no response is received and money is still not reimbursed. I dnt understand this is regular practice how and whom i should approach to deal with illegal menace. This is also happening with my other colleagues who are using BSL service,.