[Resolved] BSNL Bangalore — Delay in shift of landline

satishphone

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

It has been 6 weeks since we requested for landline shifting from Old Madras Road to Cambridge Road in Bangalore. There has been no sign of anything moving. The frustating issue about this is knowing why it is not moving and nobody is doing anything about it.

1) Earlier occupant canceled his connection online while BSNL requires physical presence with surrender of phone and modem
2) Occupant refuses to come; BSNL refuses to cancel despite my assurance that I will pay for all the equipment they lose
3) Canceling is important since they are short of lines in that building - else they have to draw a new line
4) Canceling without presence OR drawing a line requires escalation to higher levels ---- being BSNL, no one is willing to escalate NOR willing to give me access to who to contact...

Now I know how bureaucracy can frustate you!!!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Samrat Paul

from Kolkata, West Bengal

BSNL — Delay in shifting of the BSNL telephone

Hi

I have requested for shifting of the telephone (local shifting within Bangalore, Ph:[protected] vide work order no.9169663 dated 23rd Feb 2010. Today is 10th March 2010 and till now the shifting has not been done. May I know the reason for this delay?
Since this is causing me great loss, I hope the matter would be taken seriously and necessary action would be taken.

Thanks

Samrat

Tel:[protected]

Inderpal Matharu01

from Bengaluru, Karnataka

I had given a letter if shifting of Ph. No. 22106732 on 2nd of Sep.10. But no body bother to look into that.
Ours is an apartment, which had provided conclead wire to every flat. Once on lineman came and said that he will provide the connection through KHIDDKI only he would take wire all the way to terrace (next to 4th floor and hang the wire upto 2nd floor, and give the connection through windo to our Hall and then to our bedroom.
We spoke to the JE, that when concealed wire is available, then why to go through all the building, just give a connection to the junctionbox, and phone will work. But the JE never bother to attentd to this.

We have already surrendered two phones this will follow the third suit . Our Telephone dept. is run by poor Lineman only. Our all the ofificer are born and braught up in AC Roos only. Because of these lazy officers the department suffer huge losses, but they are least bothered, they get their salaries and perks. If same thing had happened in any Private telephone service provider, the conceren executive would have been sacked on the spot. But in BSNL they enjoy on tax payers money.

I think the time has come the public should asked the Question ? these lazy and corrupt officer should be questioned . and Honest and Hardworking officers should be allowed to take over.

I demand to the authority, Each and single Phone surrendered Be probed and the loss occured should be recovered from the salary of concerened officers.

I request to the Public also . If phone is surrendered, because of lac of service or other such reason alongwith the letter mentione the name of the responsible officer and send a copy to the Ministry of Telecom.