BSNL Bangalore — Worst servive

I have applied BSNL Broadband+Newline connection on 3rd Jan 2009 in BSNL Mela. At the time I have been assured of providing servive with in 10 to 15 days. Till today (since 40 days) I have not received telephpne line. If I personally or telephonically contact them they will give a standard answer 'It will be done tomorrow'. Govt. department are most useless. I dont know where to complaint?
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I have a lot of experience in this matter. I had a landline which was working well. In between BSNL people approached us and offered internal intercom facility if we take a new connection in our flat. So, I have cancelled my old connection and took the new landline connection with number 23691127. Eversince it is connected, broadband is working but the telephone side is not working. Pretty thing is that even before connecting the telephone line to my flat, bill has come for the month of October 2008.
THIS IS MERELY A WASTE OF TIME AND MONEY - THERE ARE CERTAIN BIG WHITE ELEPHANTS IN THE BSNL. ONCE THEY ARE CAUGHT AND PICKED OUT OF THE BSNL, CUSTOMERS WILL GET SOME SERVICE - OTHERWISE GOD ONLY WILL HELP THE POOR CUSTOMERS.
Ya i agree to ur point.. Bsnl people take a hell lot of time to satisfy our needs.. When i applied fr a new net and phone con.. they tuk around 2 months.. Even wen i want to buy a new modem, they take atleast 1 month.. but this prob cn be satisfied by giving some 50rs.. to ur local phone man or watever... Because Bsnl people get lot of things done by thier emploees and dont pay them much.. And i[censored] give them money. they will try to get ur job done fast..

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