[Resolved]  BSNL, Bangalore — fraud SMS

FROM: SUMERMAL K.JAIN
NO., 106-107, RAJALAKSHMI COMPLEX,
MAMULPET, BANGALORE-560 053.
PH: 22374952

TO: THE DIVISIONAL ENGINEER,
BANGALORE TELECOM OFFICE
K.G.ROAD,
BANGALORE

DEAR SIR,
SUB: COMPLAINT REGARDING THE NON DELIVERY OF THE NEW INSTRUMENT FOR THE NEW PHONE NO.22374952 AT THE TIME OF INSTALLING THE NEW CONNECTION AND ALSO THE PHONE IS DEAD FROM THE PAST 25 DAYS. COMPLAINT NO.5903.

I AM THE BSNL CUSTOMER FROM THE PAST 20 YEARS AND I HAVE GOT MORE THAN 6 BSNL PHONES. BUT THESE DAYS I FIND LOT OF PROBLEMS WITH BSNL PHONE LINES AND IT SEEMS THAT THE BSNL PEOPLE ARE UNWILLING TO LISTEN OUR COMPLAINTS.

REGARDING THE NEW PHONE INSTRUMENT: WHEN THE PERSON WHO HAD COME TO MAKE NEW CONNECTION, HE HAD COME WITH THE NEW INSTRUMENT, BUT TAKING THE UNDUE ADVANTAGE HE HAD TAKEN BACK THE PHONE AND UPON REQUEST WE WERE TOLD THAT IT WILL BE DELIVERED VERY SOON. SO I REQUEST YOU TO RETURN THE MONEY FOR THE NEW INSTRUMENT WHICH YOUR PERSON / ENGINEER HAD TAKEN BACK AND I REQUEST YOUR DEPARTMENT TO TAKE ACTION AGAINST THE PEOPLE WHO TAKE UNDUE ADVANTAGE.

REGARDING THE PHONE IS DEAD FROM THE PAST 25 DAYS: I MUST HAVE MADE SEVERAL COMPLAINTS FOR THE PHONE WHICH IS DEAD FROM THE PAST 25 DAYS. WHEN WE CALLED UP, WE WERE TOLD THAT THERE IS CABLE FAULT. I WANT TO ASK YOUR DEPARTMENT THAT HOW LONG IT WILL TAKE FOR THE CABLE FAULT TO BE RECTIFIED? IF IT WAS ANY OTHER TELECOM COMPANY, THEY WOULD HAVE RECTIFIED WITH IN 24 HOURS. SO I REQUEST YOU TO TAKE THE IMMEDIATE, SO THAT OUR COMPLAINTS SHOULD NOT BE ON DEAF EARS. I ALSO REQUEST YOU TO WAIVE THE RENT FOR THE TIME BEING TILL THE PHONE LINE IS PUT TO NORMAL.


AN EARLY ACTION IN THIS MATTER SHALL BE APPRECIATED.

THANK YOU,
REGARDS
SUMERMAL K.JAIN