[Resolved]  BSNL — bill for disconnected telephone

Address:

Jalandhar, Punjab

I worked as branch manager at PNB Kartarpur ( distt. jalandhar ). for over two years ( from 2.11.2010 to 31.03.2013). During this period i got installed bsnl telephone with broadband at my residence 154 adarsh nagar kartarpur. I am sure - and for this purpose bsnl,s broadband data and call details will verify my claim - my telephone and broadband hardly worked for more than 7 days in a month. Every time I had to invoke the intervention of higher authorities to make use of my phone and broadband[protected].

I retired from my bank job on 31.03.2013 and approached the bsnl authorities in the last week of March 2013 to disconnect my phone and broadband on 31.03.2013 as I had to vacate the bank's provided leased accommodation at address mentioned above, but on the pretext of departmental targets the concerned official S. Gurnam Singh told me that the telephone will be disconnected only in the first week of Apr. 2013. I shifted to the under mentioned address in the first week of Apr 13. Meanwhile, my broadband was disconnected in the first week of apr 13 and telephone was disconnected on 15.04.2013 and SMS was delivered to this effect on my mobile no.. Because of this inaction on the part of bsnl, i received a bill for Rs.576/- in May 13 which I paid.

But the height of bsnl,s apathy and poor working is that today I have again received a SMS on my mobile from bsnl that bill for may 13 Rs. 1250.98 is to be payable by me by 17.06.2013. Only BSNL can generate bill for disconnected services. I have contacted the concerned official S. Gurnam Singh today but he refused to entertain my complaint and told me that he had already done his job by ordering disconnection my my telephone and broadband services.

I request yourgoodself to bring this to the notice of BSNL GM so that he should ensure that BSNL business is not grabbed by private players only because of the poorest services rendered by the staff.

I hope that my grievance will be addressed to immediately and instead of asking for bill for the disconnected broadband and telephone services , BSNL authorities will promptly send refund of my security deposit at my under given new address.

Thanking you,

Truly yours,

CHAND KIRAN BHANDARI
S/O SH. HARBANS LAL BHANDARI
25 MODERN ESTATE TALHAN ROAD

DAKOHA DISTT. JALANDHAR - 144023 ( PB.)

MOB. [protected]
COMPLAINT IN RESPECT OF BSNL NO.[protected]