[Resolved]  BSNL — Billing problem in my landline for Friends and Family with a mobile

Address:

Hyderabad, Andhra Pradesh

I am using BB850 unlimited connection on my landline[protected] with 350 free calls. Recently I activated Friends & family for [protected] on my landline. During that time I was told I will be charging 27Rs for activation for month and call charges for that F&F number are like 10Ps/min during night hours (9PM-8AM) and 20Ps/min during day hours (8AM-9PM). But in my latest bill it is not done properly. It seems I was charged 1Rs/120 sec irrespective of time (whether night hours or day hours).I contacted customer care and many of BSNL ameerpet numbers and I was told that some billing problem took place in my latest bill. I called ameerpet accounts officer[protected] and many of BSNL ameerpet numbers but everyone says we don’t know, you call some other number but no one respond to the problem.
I complained the same in BSNL CDR portal on[protected]SR#[protected]) but the complaint still in open status.
I personally went to BSNL office Ameerpet and submitted handwritten complaint on[protected] still nothing took place in resolving my problem.Even i got next month bill there also they did n't update friends & family call rates but charging 27/- Rs towards F&F activation every month.It reflects unfair,Irresponcible,negligence,careless behavior of BSNL officials.
I never notice this type of worst behavior in other players in the same telecom domain.