BSNL. Broadband — Non receipt of broadband service.

Address:

West Tripura, Tripura

Sir,
I the undersigned is a customer of your department for broadband service since last 04 to 05 years. From the very beginning I am not getting the continuous service of broadband along with my basic phone service. The yellow light is always blinking. If stagnant for some second, starts blinking with in a while. After every 15 to 20 days I have to complain for the same to your department, and as a result I have to spend my valued time and getting mental disorder. In the month of April I have bound to complain for the same to the grievances cell. Then I have got the service for 15 to 20 days. From last 5/6 days I am facing the same problem. In this condition as a businessman I am going to a huge financial loss.
In this condition, you are heartily requested to take the urgent necessary initiative that, I get the disturbance free broadband connection, otherwise please inform me your view in written. Even then, if it will not be possible to give the right service, you are requested to back these charges as follows –
1. As I will surrender my broad band connection along with my basic land connection, so I have to get back my security amount with interest.
2. The amount which I have deposited in advance for my land connection, have to get back with interest.
3. I have to get the compensation for your disturbed broadband connection. Because I have to use the internet from the other paid service provider.
4. Demerge charges of my new computer ( Core i3 Processor) for your disturbed broadband connection. (Dextop & Laptop)
5. As a distributorship businessman, I have to get the compensation for my business loss along with my prestige loss, for which your department is only the liable.

Thanks and hope that you will take the necessary steps to settle this issue because I am facing my business loss in everyday, with which I am not in a position to compromise by any means.

Yours truly,

Mr. Subrata Saha.
Phone no – [protected].
Banamalipur. Ganaraj Chowmuni. Just behind petrol pump.
Agartala . West Tripura.