BSNL Broadband — broadband connection is not working

iam residing at guntur my telephone number is 2224635, i gave a compliant to the bsnl authorities on January 19th when i found my broad band connection is not working. Since that day iam repeatedly requesting those bsnl officials but nobody came and rectified my problem. yesterday i rang to the general manager guntur telecom office but the person who received my telephone call informed me that they cant do any thing as union election is going on staff is very busy in that election.today i again requested concerned officials, they told that they come today and rectify the problem but nobody came.
iam surprising though my compliant was registered on January 19th itself why no bsnl official is bothered to attand my compliant i request concerned to rectify my broad band problem and i further request to take necessary action against the responsible persons who neglected duties