Comments
Dear Sir,
I am User of Broad band service in Manali Exchange, Chennai North Div. My Telephone no is 044-2in the name of M. Riaz Ahmed. I am using broad band service since from last 28 month. Initial 18 months service was very satisfacotory, but after that i am regularly facing problem while using the internet & my telephone sometines dead.I have complained your local customer care service but they could not solve problem yet. I APPROACHED AND SENT SO MANY EMAILS TO THE HIGHER OFFICIALS OF BSNL AND VERY RECENTLY SUBMITTED COMPLAINTS TO HER EXCELLENCY THE PRESIDENT OF INDIA AND HONOURABLE UNION MINISTER OF IT, INDIA. ALL WENT IN VAIN. NO REPLY FROM ANY ONE SO FAR AND NO ACTION SO FAR.
please look into my problem I am paying my bills regularly and in time so I hope I should not be facing this problem. Your linemen are purely illiterate regarding internet or networking technologies They give useless suggestions so i suggest you to provide them with proper training. Once again I am requesting you to look into my problem.
I CONTACTED THE DE AND AE OF MANALI EXCHANGE, CHENNAI NORTH... THEY SIMPLY TOLD THAT YOUR RESIDENTIAL AREA AFTER 7 KM FROM OUR EXCHANGE, SO YOU CANNOT GET BB CONNECTION. I ASKED THEM THEN WHY DID YOU GIVE CONNECTION TO ME? MOREOVER I ASKED THEM HOW THE BROAD BAND FUNCTIONED TILL 18 MONTHS? THEY DID NOT ANSWER MY QUESTIONS? THEN IT SHOWS THAT THEY HAVE LACK OF KNOWLEDGE.
I APPROACHED THE DGM OFFICIAL OF NORTH, ON 10 TH OCTOBER. HE TOLD ME TO LOOK INTO MATTER VERY SERIOUSLY AND TRIED TO TRANSFER BROAD BAND CONNECTION FROM THE NEAREST EXCHANGE THAT IS MADHAVARAM EXCHANGE. BUT NO ACTION SO FAR.
THE ADSL SHOWS NIL IN ALL COLUMNS ALWAYS.
My son is staying in Bahrain we are contacting him regularly throuh broad band but due to this bad service we are not able to contact through online. we are making calls through my cell hence i am payng more because of your bad service.
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.
YOURS,
MUZZAMMILL FATHER OF RIAZ AHMED
NOTE: STILL I HAVE NOT GOT ANY REPLY FROM ALL THE OFFICIALS OF BSNL INCLUDING DGM, DE, AE.
STATISTICS OF ADSL/ DEVICE INFORMATION.
01.11.2009 at 7.40 am
Statistics -- ADSL
Mode:
Type:
Line Coding:
Status: DOWN
Link Power State: L0
Downstream Upstream
SNR Margin (dB):
Attenuation (dB):
Output Power (dBm):
Attainable Rate (Kbps):
Rate (Kbps):
Super Frames:
Super Frame Errors:
RS Words:
RS Correctable Errors:
RS Uncorrectable Errors:
HEC Errors:
OCD Errors:
LCD Errors:
Total Cells:
Data Cells:
Bit Errors:
Total ES:
Total SES:
Total UAS:
I am User of Broad band service in Manali Exchange, Chennai North Div. My Telephone no is 044-2in the name of M. Riaz Ahmed. I am using broad band service since from last 28 month. Initial 18 months service was very satisfacotory, but after that i am regularly facing problem while using the internet & my telephone sometines dead.I have complained your local customer care service but they could not solve problem yet. I APPROACHED AND SENT SO MANY EMAILS TO THE HIGHER OFFICIALS OF BSNL AND VERY RECENTLY SUBMITTED COMPLAINTS TO HER EXCELLENCY THE PRESIDENT OF INDIA AND HONOURABLE UNION MINISTER OF IT, INDIA. ALL WENT IN VAIN. NO REPLY FROM ANY ONE SO FAR AND NO ACTION SO FAR.
please look into my problem I am paying my bills regularly and in time so I hope I should not be facing this problem. Your linemen are purely illiterate regarding internet or networking technologies They give useless suggestions so i suggest you to provide them with proper training. Once again I am requesting you to look into my problem.
I CONTACTED THE DE AND AE OF MANALI EXCHANGE, CHENNAI NORTH... THEY SIMPLY TOLD THAT YOUR RESIDENTIAL AREA AFTER 7 KM FROM OUR EXCHANGE, SO YOU CANNOT GET BB CONNECTION. I ASKED THEM THEN WHY DID YOU GIVE CONNECTION TO ME? MOREOVER I ASKED THEM HOW THE BROAD BAND FUNCTIONED TILL 18 MONTHS? THEY DID NOT ANSWER MY QUESTIONS? THEN IT SHOWS THAT THEY HAVE LACK OF KNOWLEDGE.
I APPROACHED THE DGM OFFICIAL OF NORTH, ON 10 TH OCTOBER. HE TOLD ME TO LOOK INTO MATTER VERY SERIOUSLY AND TRIED TO TRANSFER BROAD BAND CONNECTION FROM THE NEAREST EXCHANGE THAT IS MADHAVARAM EXCHANGE. BUT NO ACTION SO FAR.
THE ADSL SHOWS NIL IN ALL COLUMNS ALWAYS.
My son is staying in Bahrain we are contacting him regularly throuh broad band but due to this bad service we are not able to contact through online. we are making calls through my cell hence i am payng more because of your bad service.
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.
YOURS,
MUZZAMMILL FATHER OF RIAZ AHMED
NOTE: STILL I HAVE NOT GOT ANY REPLY FROM ALL THE OFFICIALS OF BSNL INCLUDING DGM, DE, AE.
STATISTICS OF ADSL/ DEVICE INFORMATION.
01.11.2009 at 7.40 am
Statistics -- ADSL
Mode:
Type:
Line Coding:
Status: DOWN
Link Power State: L0
Downstream Upstream
SNR Margin (dB):
Attenuation (dB):
Output Power (dBm):
Attainable Rate (Kbps):
Rate (Kbps):
Super Frames:
Super Frame Errors:
RS Words:
RS Correctable Errors:
RS Uncorrectable Errors:
HEC Errors:
OCD Errors:
LCD Errors:
Total Cells:
Data Cells:
Bit Errors:
Total ES:
Total SES:
Total UAS:
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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complaint and then ultimately combining them all for an overall score.
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38%
Complaints
15953
Pending
0
Resolved
6087
![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
I am User of Broad band service in Manali Exchange, Chennai North Div. My Telephone no is 044-2in the name of M. Riaz Ahmed. I am using broad band service since from last 28 month. Initial 18 months service was very satisfacotory, but after that i am regularly facing problem while using the internet & my telephone sometines dead.I have complained your local customer care service but they could not solve problem yet. I APPROACHED AND SENT SO MANY EMAILS TO THE HIGHER OFFICIALS OF BSNL AND VERY RECENTLY SUBMITTED COMPLAINTS TO HER EXCELLENCY THE PRESIDENT OF INDIA AND HONOURABLE UNION MINISTER OF IT, INDIA. ALL WENT IN VAIN. NO REPLY FROM ANY ONE SO FAR AND NO ACTION SO FAR.
please look into my problem I am paying my bills regularly and in time so I hope I should not be facing this problem. Your linemen are purely illiterate regarding internet or networking technologies They give useless suggestions so i suggest you to provide them with proper training. Once again I am requesting you to look into my problem.
I CONTACTED THE DE AND AE OF MANALI EXCHANGE, CHENNAI NORTH... THEY SIMPLY TOLD THAT YOUR RESIDENTIAL AREA AFTER 7 KM FROM OUR EXCHANGE, SO YOU CANNOT GET BB CONNECTION. I ASKED THEM THEN WHY DID YOU GIVE CONNECTION TO ME? MOREOVER I ASKED THEM HOW THE BROAD BAND FUNCTIONED TILL 18 MONTHS? THEY DID NOT ANSWER MY QUESTIONS? THEN IT SHOWS THAT THEY HAVE LACK OF KNOWLEDGE.
I APPROACHED THE DGM OFFICIAL OF NORTH, ON 10 TH OCTOBER. HE TOLD ME TO LOOK INTO MATTER VERY SERIOUSLY AND TRIED TO TRANSFER BROAD BAND CONNECTION FROM THE NEAREST EXCHANGE THAT IS MADHAVARAM EXCHANGE. BUT NO ACTION SO FAR.
THE ADSL SHOWS NIL IN ALL COLUMNS ALWAYS.
My son is staying in Bahrain we are contacting him regularly throuh broad band but due to this bad service we are not able to contact through online. we are making calls through my cell hence i am payng more because of your bad service.
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.
YOURS,
MUZZAMMILL FATHER OF RIAZ AHMED
NOTE: STILL I HAVE NOT GOT ANY REPLY FROM ALL THE OFFICIALS OF BSNL INCLUDING DGM, DE, AE.
STATISTICS OF ADSL/ DEVICE INFORMATION.
01.11.2009 at 7.40 am
Statistics -- ADSL
Mode:
Type:
Line Coding:
Status: DOWN
Link Power State: L0
Downstream Upstream
SNR Margin (dB):
Attenuation (dB):
Output Power (dBm):
Attainable Rate (Kbps):
Rate (Kbps):
Super Frames:
Super Frame Errors:
RS Words:
RS Correctable Errors:
RS Uncorrectable Errors:
HEC Errors:
OCD Errors:
LCD Errors:
Total Cells:
Data Cells:
Bit Errors:
Total ES:
Total SES:
Total UAS:
Statistics – ADSL……………………31.10.09 at 8.31am
Mode: G.DMT
Type: Fast
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 18.1 18.0
Attenuation (dB): 52.0 28.5
Output Power (dBm): 12.6 17.9
Attainable Rate (Kbps): 5056 1028
Rate (Kbps): 2048 512
K (number of bytes in DMT frame): 65 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0
Super Frames: 125669 125620
Super Frame Errors: 7 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 4 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 10319240 0
Data Cells: 442425 0
Bit Errors: 0 0
Total ES: 7 0
Total SES: 0 0
Total UAS: 11 0
30.10.2009 8.15pm
Statistics -- ADSL
Mode:
Type:
Line Coding:
Status: DOWN
Link Power State: L0
Downstream Upstream
SNR Margin (dB):
Attenuation (dB):
Output Power (dBm):
Attainable Rate (Kbps):
Rate (Kbps):
Super Frames:
Super Frame Errors:
RS Words:
RS Correctable Errors:
RS Uncorrectable Errors:
HEC Errors:
OCD Errors:
LCD Errors:
Total Cells:
Data Cells:
Bit Errors:
Total ES:
Total SES:
Total UAS:
3.00pm 30.10.2009
Statistics -- ADSL
Mode: G.DMT
Type: Fast
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 18.4 18.0
Attenuation (dB): 52.0 28.5
Output Power (dBm): 12.6 17.8
Attainable Rate (Kbps): 4992 1044
Rate (Kbps): 2048 512
K (number of bytes in DMT frame): 65 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0
Super Frames: 69088 69038
Super Frame Errors: 0 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 5673197 0
Data Cells: 229221 0
Bit Errors: 0 0
Total ES: 0 0
Total SES: 0 0
Total UAS: 11 0
24/10/2009/ in between 12.30 pm and 1.35pm
Statistics -- ADSL
Mode:
Type:
Line Coding:
Status: CHANNEL_ANALYSIS
Link Power State: L0
Downstream Upstream
SNR Margin (dB):
Attenuation (dB):
Output Power (dBm):
Attainable Rate (Kbps):
Rate (Kbps):
Super Frames:
Super Frame Errors:
RS Words:
RS Correctable Errors:
RS Uncorrectable Errors:
HEC Errors:
OCD Errors:
LCD Errors:
Total Cells:
Data Cells:
Bit Errors:
Total ES:
Total SES:
Total UAS:
ADSL BER Test - Result
The ADSL BER test completed successfully.
Test Time (sec): 20
Total Transferred Bits: 0x[protected]
Total Error Bits: 0x[protected]
Error Ratio: Not Applicable
Device Info -- Route
Flags: U - up, ! - reject, G - gateway, H - host, R - reinstate
D - dynamic (redirect), M - modified (redirect).
Destination Gateway Subnet Mask Flag Metric Service Interface
192.168.1.0 0.0.0.0 255.255.255.0 U 0 br0
pppoe_0_35_1 Diagnostics
Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, click "Rerun Diagnostic Tests" at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, click "Help" and follow the troubleshooting procedures.
Test the connection to your local network
Test your ENET(1-4) Connection: PASS
Test your USB Connection: DOWN
Test the connection to your DSL service provider
Test ADSL Synchronization: FAIL
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL
Test the connection to your Internet service provider
Test PPP server connection: FAIL
Test authentication with ISP: PASS
Test the assigned IP address: FAIL
Ping default gateway: FAIL
Ping primary Domain Name Server: PASS
pppoe_0_35_1 Diagnostics
Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, click "Rerun Diagnostic Tests" at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, click "Help" and follow the troubleshooting procedures.
Test the connection to your local network
Test your ENET(1-4) Connection: PASS
Test your USB Connection: DOWN
Test the connection to your DSL service provider
Test ADSL Synchronization: FAIL
Test ATM OAM F5 segment ping: F4/F5 FAIL
Test ATM OAM F5 end-to-end ping: F4/F5 FAIL
Test the connection to your Internet service provider
Test PPP server connection: FAIL
Test authentication with ISP: PASS
Test the assigned IP address: FAIL
Ping default gateway: FAIL
Ping primary Domain Name Server: PASS
Device Info
BoardID: 96332CG
Software Version: UT300R2U-0011.01
Bootloader (CFE) Version: (before 1.0.37-5.12)
This information reflects the current status of your DSL connection.
Line Rate - Upstream (Kbps):
Line Rate - Downstream (Kbps):
LAN IP Address: 192.168.1.1
MAC Address: 00-1b-da-4b-3c-95
Default Gateway:
Primary DNS Server: 192.168.1.1
Secondary DNS Server: 192.168.1.1
Statistics -- LAN
Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
Ethernet 314341 3340 0 0 510524 1501 0 0
USB 0 0 0 0 0 0 0 0
Statistics -- LAN
Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
Ethernet 12060 119 0 0 23407 66 0 0
USB 0 0 0 0 0 0 0 0
Device Info
BoardID: 96332CG
Software Version: UT300R2U-0011.01
Bootloader (CFE) Version: (before 1.0.37-5.12)
This information reflects the current status of your DSL connection.
Line Rate - Upstream (Kbps):
Line Rate - Downstream (Kbps):
LAN IP Address: 192.168.1.1
MAC Address: 00-1b-da-4b-3c-95
Default Gateway:
Primary DNS Server: 192.168.1.1
Secondary DNS Server: 192.168.1.1
pppoe_0_35_1 Diagnostics
Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, click "Rerun Diagnostic Tests" at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, click "Help" and follow the troubleshooting procedures.
Test the connection to your local network
Test your ENET(1-4) Connection: PASS
Test your USB Connection: DOWN
Test the connection to your DSL service provider
Test ADSL Synchronization: FAIL
Test ATM OAM F5 segment ping: F4/F5 FAIL
Test ATM OAM F5 end-to-end ping: F4/F5 FAIL
Test the connection to your Internet service provider
Test PPP server connection: FAIL
Test authentication with ISP: PASS
Test the assigned IP address: FAIL
Ping default gateway: FAIL
Ping primary Domain Name Server: PASS
on 5.11.2—0 at 6.30 am
Statistics -- ADSL
Mode:
Type:
Line Coding:
Status: CHANNEL_ANALYSIS
Link Power State: L0
Downstream Upstream
SNR Margin (dB):
Attenuation (dB):
Output Power (dBm):
Attainable Rate (Kbps):
Rate (Kbps):
Super Frames:
Super Frame Errors:
RS Words:
RS Correctable Errors:
RS Uncorrectable Errors:
HEC Errors:
OCD Errors:
LCD Errors:
Total Cells:
Data Cells:
Bit Errors:
Total ES:
Total SES:
Total UAS: