[Resolved]  BSNL Broadband — Failure to downgrade & Failure to shift to new address

Dear Sir,



Good evening.



I applied for a downgrade of my BSNL Broadband connection on 21st July, 2009 with following details:



Phone # 22553432

Consumer #[protected]



by approaching the Velachery exchange. My letter was not forwarded to the Taramani Customer care until 2 weeks by then the billing cycle had ended.



Subsequently, I applied for a change of address with following details:



Acknowledgement # 9242 4879

Request Ref # 9140 9524



I was told since the earlier request of mine is in pending status, I would not be able to apply for a change of address. Hence, I had to request suspension of the original downgrade from Home 500 to home 299.



Since, then it has been more than a week, I have been calling the Junior Telecom officer at 22553434. The number is purely an eyewash to customers seeking help. The monthly rental is being paid by me without any usage/downgrade whatsoever.



I have not used the telephone/ internet since more than 4 weeks due to ignorant & pathetic service from the concerned authorities. I request quick action to be taken. If no action is taken, I will be forced to move to consumer court.