BSNL Broadband — Bad Customer Service

My Telephon number is[protected]. My Broadband Internet connection doesnt work most of the times and it has been totally dead since Last 2 weeks, My Numerous complaints to the the BSNL customer service has not helped in anyways. Everytime I call up the Customer service center am provided with a Ticket Number and am really Interested in knowing if anybody really works on those Ticket numbers. It is very annoying to know that the BSNL is not able to restore my internet connection since last 2 weeks instead of it being a very minor problem