[Resolved]  BSNL Broadband — Serious concern regarding BSNL Broadband (Landline#[protected]) complain#2

Dear Sir,

Again my landline is suspended as I not paid my Bill. But I have never received any Bill from BSNL Last time I paid my bill against the duplicate bills & they promised that this will not happen anymore.
Again this month, I have not received any bill & line disconnected. THIS TIME, I WILL NOT PAY ANY AMOUNT UNTIL THE ISSUE WILL BE FIXED.

PLEASE FIX THE ISSUE ASAP. Requested you to take necessary action to protect the customers like us from this type Harassment. If i do not get any positive response, I will terminate my connection.

===========Previous Complain=================
I had applied for BSNL Broadband 3 months before & i faced the following problem with BSNL. As a new customers, i request your help on this regard.

I had applied for BSNL Broadband on 6th June 2009. At the time of application at Garia Telephone Exchange, the representative (Female) sitting on Front desk, explained us about available Unlimited Plan (as I want the unlimited plan). She recommended the Plan of rental of Rs 500 which reduced from Rental of Rs 750 for new Broadband. As per her instruction, my wife filled up all the required detail in the application form. Also She( representative) crosschecked the form & mentioned the code for New Home unlimited plan of Rental of Rs 500.

After several followups, they installed the connection on 20th June 2009.They did not inform me whether my connection is up & running or not. Again I called telephone exchange & they informed that my connection is done.They provided the landline no# [protected]

On 24th June 2009, I got a SMS with Broadband UID & password. As a Technical person, I was able to configure the connection. After a week, again my connection as well as Landline dropped & after several followups, they fixed the issue. This was happened at least four times till the beginning of August & It was stabilized on mid of august.

In between I had not received any Bill from BSNL. I visited two times at Garia telephone exchange & informed them that I am not receiving any Bill till now. Each time they said that my Bill was not generated as it is a new connection & it will be delivered to my Home address.

Now on 24th August, new problem occurred. My Landline temporarily suspended as I not paid my Bill. Again my wife visited your exchange & they informed that my two separate Bills already generated. As I not paid any Bill, they terminated the connection. When asked them to explain why I have not received any Bill, the representative (Female) sitting on Front desk started argue with her to inform why I had not come here to know the status of the Bill. She informed her about my previous Visit & interaction with her but she denied to agree . She informed that I have to come once in a week to know the status. Then She generated two duplicated Bills.


Now when I checked my Bill, the Rental of Rs 750 charged instead of Rs 500. When asked her for the explanation , She behave with my wife very badly. When my wife wants to see the application form ( as I filled up the plan of Rs 500) , she started ignoring her continuously and talking with the other customer. After several request, she informed that I have to go RANIKUTHI exchange to see the form. Now She is telling that the rental promotion already expired & I have to pay the rental of Rs 750 . So I will be one of the victim due to negligence of a BSNL Staff.

My wife requested her that I am her customer and why she is behaving, she shouted on her and told that she is misbehaving with her. As a customer I highlighted the matter to you and requested you to protect us from this kind of harassment in future.

Within 3 months, I become frustrated about the service & mentally decided to discontinue the connection due to this type harassment.

Now BSNL is launching so many new products to give benefit to customer like me. But if BSNL has such type support & staff , how we avail this products. So before launching any product, Just think about your service & support.

Requested you to take the drastic action against her to protect the customers like us from this type Harassment. If i do not get any positive response, i will escalate the matter to your highest level & Grievance Redressal Cell.
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