BSNL Broadband — extra money due to server fault

I used a bsnl broadband (dataone) since last two months.I used 600c plan which provide 2mbps speed and 2.5GB free in day and night(2-8 am)unlimited.I usually check my broadband usage from there website.But i go sock when i see there is also chargable unit which used in 2-8 am.I have proof of this.
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I am using BSNL Broadband since last 2 months, my plan is Home Unlimited 750, means there is no data limit and no time limit...speed bsnl says is 256 kbps...but the actual speed am getting is only 30-40 kpbs, i tried speaking with coustomer care, bsnl officers and their technical department of Kalyan Telecom, but all say the same dialogue...UNLIMITED PLANS HAVE THIS MUCH SPEED ONLY...So why BSNL boasts about speed of 256 kbps...to whom i contact and how my matterd will be resolved...? Any one having similar experiances..????

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