[Resolved]  BSNL Broadband — Internet not working

Our Internet connection is not working since 6 Days, we had been calling BSNL Call centre right from day 1 and only reply we are getting is that someone from BSNL would be send for attending the problem. And sometimes Call centre associates are not giving any proper reply and disconnecting the line.And most of the time we need to hold the line for half an hour for some associate to attend to us. This is poor service rendered by BSNL call centre. Till now nobody have been send to attend for the said problem. Some higher official must take some initiative and stringent measures need to be taken in order to curtail these problem and ensure that this doesnot happen again.

BSNL — broadband internet not working

Broadband internet not working sine a week and the phone is not working for more than 3 to 4 months.Poor response from the bsnl
service the land line number[protected].Please provide proper support for rectifying the phone and the internet.

my internet connection is not working for past 2 months even after repetaed complaints nobody in BSNL has resposded

i have called bsnl BROADBAND customer care @ 1991 almost 10 times and lodged so many complaints but its only two times that a person (from bsnl, secunderabad branch) asking for whether the telephone is working fine or not? first of all i dont understand why the telephone mechanics come to home when a made a broadband complaint. i told them repeadtedly that not to send those guys here i have problem with my internet broadband service and that i cannot open any of the secured internet sites. i just want technical support, i asked them to send in a technical person who can solve my broadband problem, its been since 20 days that nobody turned up. and i am fed up with this and now thinking to change my broadband company, i have no problems with bsnl but yes i have BIG problem with the service centre when the company doesnt care for the customer hw can it retian its customers in this competitive world. today is 24 of september 2008 if my problem is not being resolved i wont turn up to bsnl again. i am fed calling the stupid customer care and i just want the technical support here IMMEDIATELY. I Hope my problem will be resolved as soon as possible. my ph. no. is 27766480

Hoping you to get my problem solved...

I am not able to access the internet since 15 days. Simply closing the complaint docket nos as if they rectified. Really I felt very bad about their services. Many times I rang up to helpdesk and simply they are telling that it cac solve only by exchange people i.e ADSL problem. I went four times to exchange (R. R. Nagar, Basngalore.)& informed but no response from them. Simply they are saying we are doing your work and also showing my complaint (docket o. 994 which was second complaint docket no.)on their register. Even I rang up & asked to Area Manager on 29/092008 and given a mobile no ([protected]) who is handling this activity. I talked with that person on 29/09/2008 but not attended. This is the waty of our public sector BSNL service. Just I am planning to disconnect the service not only broadband even landline connecgtion also.

BSNL/Broadband — INTERNET NOT CONNECTING

Since six months our Broadband is not working inspite of repeated complaints. After several months a staff came and took the modem and after a week another person came and gave the modem and tried to connect it to the internet, but in vain. He spoke to somebody and told me that the fault was in the exchange and it will be automatically rectified. Till now it is not rectified and nobody has come to look into the matter. Kindly look into the matter and do the needful.

Ashok Kumar
Assistant Manager
RBI
Ph.No.25547007

Compared to private operators BSNL is lagging far behind, not only in attending complaints, but also at the bill counter. At the Ulsoor Exchange the timings is 8.00 a.m., but the employee turns up only at 8.15 a.m. not once, but always and hence it is better to outsource or give vrs to its employees.

ADSL JALDI NAHI AATA HAI ATA BHI HAI TO OH 5-10 MINIT ME CHALA JATA HAI

KABHI KABHI 10-15 MINIT SAHI CHALTA HAI KABHI SPEED NAHIN RAHETI HAI

PLASE KUCH KIJIA

our internet is not working since two days. i have already complained but there is no rectification. i have to complete a project by 14th of april. there is no response from bsnl people.

***********************TOP MOST URGENT ***********

Dear Sir,

I have booked a complaint regarding my broadband connection is not working and I have booked a complaint on no.1500 on 16.04.2009 at 8.00 AM and I have informed by your dept complaint no. is 88331873.

After 5 Days no body has came to attend my complaints after repeating calls on 1500, AEn Kodambakkam 24720144 and DEn Kodambaakam 24844999.I request you please instruct to concerned dept to attend my complaint as soon as earliest.My details are as:-

01.Name : Praveen Chand
02.Phone No. : 24802073
03.Customer No. :[protected]
04.Acct No. :22627945
05.Plan :HOME 500C
06.IP No. :192.168.1.2
07.Complaint No. : 88331873 dt 16.04.2009 at 8.00am

I hope that my complaint will attend shortly.

With Best Wishes

Praveen Chand

20.04.2009

The BSNL Broad band internet is not working for the past two weeks time

bsnl people neither respond properly nor they know how to trouble shoot the problems. Better not to complain them. Even better to remove the connection and swich on to some other service provider.(One can even doubt whether they are colluded with other private service providers)

Balu, blore

Dear Sir

I am surender a user of bsnl broad band connection since 4weeks my broad band connection is not working . when i booked a complain in noida office they gave no responce after that i made a direct contact to the bsnl guy since 2 weeks i am requesting him for checking my connection but every time he has the same reply "i will check it" .

I am using bsnl connection for internet only. but i think i am wasting my time and money for them..
I am sure i don't get any responce for this complaint but still i hope some one on to it.

Dear Sir/Madam,

I am a resident of Hosur. I took BSNL landline (275194) and broadband connection in March, 2009.

Internet is not working properly and in spite of my repeated complaints, no action was taken.

I have almost gone 10 times to their office and totally dissatisfied with their response. I am vexed up

totally.

Kindly look into this issue.

Dear sir,

My number is 28412143, i got connection in lost month only, here interent is always problem. now also internet is not. I need pices of mind, but i become piceses of mind for your server compare with airtel.
now also i am sending send mail throught airtel browering center

Thanks

ranga

my internet connection is not working since a week. my phone no.is 2302477. i registered a complaint with bsnl but no result so far.

work order no :1-80cwj7
work order no: [protected]
work order date: 13/8/09

I have called bsnl Broadband customer care more then 15 times and my work order number: [protected] (1-80cwj7) lodged so many complaints but every time person come and see the modem and says your receiving one signal so we have to configure in the board @ bsnl office and my phone out going also not working. I just want technical support, I asked them to send in a technical person who can solve my broadband problem, it’s been since 10 days that nobody turned up. and i am fed up with this please resolve my issue, my Ph: 27843078

My phone no is 2812314. My username is JP[protected].Password is Password.
Portal ID-SUN [protected]. Password-Password
Error - 676, 678
Please look into the complaint and do the needful.
Ph[protected]
Thankyou

Sunil kumar
45 Asha Vihar
Nirman Nagar
Jaipur-302019

Dear Sir/Madam,

I am Venkatesh from R.K.ENTERPRISES, No-2, Venkatappa Building, Behind Peenya Bus Stop, Tumkur Road, Peenya, Bangalore - 58. I took BSNL landline[protected] and broadband connection in August, 2009.

Internet is not working properly and in spite of my repeated complaints, no action was taken.

I have almost gone 5 times to their office and totally dissatisfied with their response. I am vexed up

totally.

Kindly look into this issue.

Dear sir,

I like to inform you that I can not connect my internet connection more than 4 months due to link failure [ error code 678]. I have contacted your customer care centre again and again but got only sms that “Your circuit has been restored” but till now I did not get any fruitful result from your end and no one can visit my place to identify that problem. I have land line connection which I have take only for broadband connection. Can you tell me 4 months is not too much to solve that type of problem. Why should I pay extra amount for inter in every month telephone bill and why should I continue land line connection if I can not use internet.
Please do the needful at your end.
My landline connection is :[protected]
My contact number is :- [protected]

Thanking you

G.Biswas