[Resolved] BSNL Broadband — Excessive Billing for Internet

[Resolved] BSNL Broadband — Excessive Billing for Internet

S Subhasis Roy from Kolkata, West Bengal

Sir, I have an BSNL Broadband internet connection, no is[protected]. My plan is Home 500-Combo, where offers are night unlimited b/w(2 a.m-8 a.m), 1.5GB free b/w(8 a.m-2-a.m).no rental charge, no of free calls 175.total bill should come Rs-562/- per month. Again From 22nd aug - 8th sep my internet connection was faulty, for that I could not use my internet on those days. But suddenly when I see the online bill presentation for the month August, I could not hold myself, it was Rs/- 73002.00. I didnot understand any reason behind this bill. As my last month chargable uses were 663.93MB out of 1.5 Gb.Extra call charge is 12. So it should be 562+12=574. So it was a heartbreaking shock for me, now how can I pay this ridiculous bill. So my request to you plase save me from this problem, otherwise I have to cut the Phone line.& there will be no other option of broadband. It will hamper my studies and Project. Please sir do the necessary steps. yours faithfully Subhasis Roy. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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SUREN NATH HUZURI

from Guwahati, Assam

SUREN NATH HUZURI COLLEGE ROAD
Phone[protected] BIDYAPUR : NALBARI
ASSAM – 781 335

28.02.09

The Accounts Officer
Office of the GMTD, Bongaigaon
Assam

Ref : BSNL landline No. 221545 with Broadband.

Sub : Exorbitant billing & complaint thereof

Bill dt. 06.11.2008 Rs. 2, 222.00 Paid
Bill dt. 06.12.2008 Rs. 758.00 Paid
Bill dt. 06.01.2009 Rs. 12, 713.00 Unpaid
Bill dt. 06.02.2009 Rs. 1, 799.00 Unpaid

Sir,
If you rifle through your records, you will find that never ever in the past did I receive or did you serve any bill against the above phone with broad band facilities for an amount more than Rs. 700/- per month at any given time. It would be evident from the following as well as the particulars of the bills hereinabove.

Bill dt. 06.09.2008 Rs. 519.00
Bill dt. 06.10.2008 Rs. 494.00
(refer those above)

When the above particulars are the true and the actual state of fact I fail to understand as to how and why effective 06.11.08 the bills have shown as upward trend and that too beyond the imagination, use and ability of mine. In between you have issued the bill dated 06.11.2008 for Rs. 2, 222/- and dated 06.12.2008 for Rs. 758/- which though are on the higher side, yet I paid without murmur in order not to create any controversy. And you should remember that such billing has been done immediately after raising the bill for 2222.00 and just before the bill dated 06.01.09, when actually the usage of broadband was also curtailed since I was busy with other affairs.

I simply fail to understand further as to how the statement of broadband use could also be issued on demand, showing therein the usage of the broadband at occasions and on time when they were not used at all. It is thus clear that there are aberrations and lapses in your billing section and record maintenance section also.

I am sorry the bills have been exorbitantly raised and I cannot comply with your demand for the payment unless you amend them and make them on an average of last 6 months billing for payment as per the orders of the Honorable High Court. Only after getting the amended bill will I be in a position to pay up and till then you are cautioned not to resort to any penal action as such acts may compel me to approach the Consumer Disputes Redressal Forum seeking remedy at your risk, cost and peril.

Thanking You,

Yours Faithfully,

SUREN NATH HUZURI