BSNL Broadband — SPEED VERY LOW

Address:Chennai, Tamil Nadu

This is Ramesh, I am a new user to BSNL Broad Band, I got a connection with speed of 4MBPs. But from the date of getting connection, apprx one month. I am not getting even 2 mbps. I am able to get only 256 - 512 KBPs. I have given three complaints to BSNL call centre, they are registering the complaint and the complaints numbers are as follows [protected] dtd. 03.02.2012, [protected] dtd. 05.02.2012 & [protected] dtd 08.02.2012. For all these complaints I am getting SMS by the next day, saying that the problem has been rectified. But I am not aware what corrective action they have taken. Till Now my speed is 256-512KBPs only, without checking the speed in my home how they have corrected. They do not have mail contact also. Hence nothing is recorded. If possible provide the correct contact person / contact mail so that some action has to be taken. Thanks Ramesh. M
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Bsnl chennai Broadband — Slow Speed

I have taken a broadband package with 512 kbps unlimited downloads from BSNL. However it is very very disappointing to note that most of the time the download speed is between 9 to 11 kbps. I am really puzzled at why the package is named as 512 kbps if the actual speed works out to 11 kbps. I dont know if I made a mistake choosing BSNL.
You are getting the correct speed. Your complaints wil not result anything. Understand bits and bytes first.
8Mbps = 1 MBps (Actual speed in bytes)
hence 4 Mbps = 500 KBps.
Hence your speed is correct. You will get a maximum of 512 KBPs download speed.

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