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[Resolved]  BSNL Broadband Connection — Cheating / fraud on speed of broadband

i took broadband connection at rs 250 pm last year2008 i was billed 3000 in a month when house was locked on complain with GM Mr KOUL based at jammu who asked me oh we shall check and shall charge 750 only as there is a plan unlimited usage and asked me to pay this bill ie rs 2900 and we shall adjust rest in future bills i did same then on meeting koul who guided for annual unlimited plan @7500+modam charges which i paid but on use i was shocked to know koul the gm has cheated me as the speed of broadband was redused and i have to waste time on keeping wait for sites to open i never knew bsnl hidden schemes i request the regulatery authority to intervene and restore my connection
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet


The bsnl site still shows plans as " upto 2 mbps till 1 gb, 512 kbps beyond " and " upto 2 mbps till 8 gb, 512 kbps beyond 8 gb "... What changes in this???
I have taken broad band connection in bsnl kanyakumari. I used nearly two years. And i want to stop the plan on that month due to slow speed. I have given the letter to the bsnl office kanyakumari and i have changed the isp to railwire. But they doesn't processed that and after two months i got the bill without the usage so complaint to the ae. He said pay the outstanding bill. But they doesn't informed anything during month. And also have deposited moreover than the bill. But they failed to close my account. Outstanding bill they have said is not used bill. How can i pay the amount which is not used. Bsnl making every one fool... This complaint is not only to me. Many peoples are facing this problem. So government please take step to solve this problem. Poor bsnl service. Please recruit good educated candidate in bsnl. They doesn't know to cure the slow speed problem. And installation of internet.
Very very poor service in bsnl and making every indian citizen fool.
Bsnl is an in ethical company owned by govt of india.
It is a shame on bjp govt and narender modi must act quickly to stop bsnl to cheating innocent citizens of india,
There are cheats like sunder lal (Sdo pg bsnl, haryana), "sunder. [protected]", who head pg department but are doing nothing to prevent cheat and harassment of customers.
The slowest service of the world...
They are loosing their customers.
Also shame on MODI govt.
Bade bade bat but kam much nahi...
No digital India noting

BSNL is a world class cheater.. even the 3g unlimited costs only 649 rs only..
My problem is that I had subscribed for 80GB high speed plan up to 16 Mbbs but within a few days of billing period I get a message saying I have used up the 80Gb limit. Initially I thought that my kids were using too much but since then I made sure the didn't have wifi on their iPad and still the high speed that I paid for only works for few days within the 80gb limit. It is not possible that is the case.and I have come to the conclusion that the way BSNL calculates the download and upload is a deliberate scam. In comparison, I use Airtell at my work and all the staff combined usage is usually less than 50 GB per month.

The other problems I have encountered are
1) the down time is much more .. Many times I have to reboot as it is not working.
2) Although I bought a high speed 16 Mbbs plan I rarely get even half that speed. In comparison my 8 Mbbs plan at work from Airtell at actually does get me a higher speed than this supposedly16 Mbbs plan.
3) No other major service provider in my home area so I am stuck with this inferior BSNL.

It is an utter disgrace that a govt run company can provide such inferior service and untruthful operations scamming its citizens. What example are they setting for other companies? and worst of all customers have no ability to prove or get proper customer service. The usage data itself is a scam I think.

The day that another service provider is available in my area I will switch for sure.
bsnl is the worst service i subscribes for 4 mbps for 20 gb and within a week it said i used the data(all 20 gb) then i recharged agian for 10 gb but speed is still low dont use bsnl they are the greatest cheaters i have ever seen
Get a Jio FTTH connection as soon as it's available in yr city and never look back to BSNL cheats. BSNL is a big time low life loser and only losers stay with losers.
Once for the technical reasons, I had to remove and reapply for BSNL 2-3 times in 6 months of period. I filled the form 3rd time, after few days the guy come to my home and while installing the connection, he asked me, "Why are you always closing and opening the connection" I said:- for some reasons, and he replied is : "We dont have only this work to do, their are other works too" ###### illiterate rude staff of BSNL.
I, M GETTING A BIG BANNER SINCE TODAY 13.8.17, ---[censored] P--free usage policy, saying that i.m a special customer, and as the speed limit

iDear Customer
You have crossed FUP limit as per subscribed tariff plan.
However as a special customer, BSNL is retaining your Pre-FUP speed free of cost for this month.
"Thanks for continuing with BSNL"

Please click on "Happy Browsing" Button below to use broadband further.

* "The detailed call records will be updated within 24Hrs in the selfcare portal".s over, you can browse for free ONLY TO GET THE EXTRA BILL NEXT MONTH--SCAM????

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