[Resolved] BSNL Broadband Connection — faulty bill | |||
I am using BSNL broadband connection with the plan "BBG FN COMBO 500". The connection(Customer ID:[protected]) is on the name of my father Mr.Asoke Chowdhury.I have received the bill of August(1/8/2012-31/8/2012) yesterday by mail.But in that bill I have found that extra charge has been added to my my internet day usage(1948285kb) though according to my plan,my limit o[censored]sing internet during day time up to 2gb(2097152kb) . On the other hand,late fee has been added to the bill amount though we have paid the last bill amount by 29th of August.There is no official portal where I can launch my grievances,hence I have submitted here.Please suggest me what should I do.Thank you. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — faulty billing
Sir,i am a subscriber of BSNL post paid connection bearing No. [protected] of NE circle II. I had many times requested to deactivate caller tunes since march 2009. The matter of deactivation was periodically checked with customer care centre and they had informed also that caller tunes had been de-activated. However in all the bills, PRBT usage charges is included. This was taken up with customercare, Ao BSNL Kohima (Nagaland) and even complained via e-mail. The lattest complaint was complaint No.(1)complaint No.[protected] dated on 04/08/09 by e-mail and customer care on 28/08/09 complaint NO. 370 244 . so far no action appears to have taken and in all the bills PRBT charges are included. Therefore i request you to immediately discontinue this faulty billing. I dont want caller tunes any more and pleaz stop.
Further i had requeated to send detailed bills showing the call log of each month. Therefore at least from next month onwards please send details of calls made by me along with the bills
Madhavan.M