[Resolved] BSNL, Broadband — Home Broadband connectivity problem

A.Venkateshwarlu

from Lalgudi, Tamil Nadu

Address:

Tiruchirappalli, Tamil Nadu

I am presently using Broad Band Home Combo Plan 900 on my home landline phone.

I am having internet connectivity problem in my home broadband connection.
Often the internet connection gets disconnected and sometimes is not functional at all.

I have given complaint three times and they have asked us to bring the modem
with laptop. They have checked and said the modem is OK.
Still the problem persists.

I have studied the problem myself and found that the DSL light on Modem which is the indicator
of line connection often flickers or switches off.
Once the DSL light starts flickering or switches off, the internet connection indicated
by INET light goes off. This happens once in 10minutes.
Each time the line connection becomes faulty we need to wait alteast 10 to 15 minutes for it to
stabilize and restore. Again after 10 minutes the internet connection gets disconnected.

I have been suffering with this problem since 3 months.

A.Venkateshwarlu
Trichy

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SATHYA KUMAR S

from Delhi, Delhi

BSNL Broadband — CONNECTIVITY PROBLEM

EVERY THIRD DAY MY BSNL BROAND BAND DOES NOT GET CONNECTED. THE LINES ARE CLEAR BUT I DON NOT GET THE CONNECTION, REPONSE FROM BSNL IS WORST AND I HAVE NEVER FACED SUCH A POOR RESPONSE FROM ANY BODY THEY DONT EVEN BOTHER TO CALL US TO KNOW THE STATUS. IF IN CASE THIS IS SEEN BY ANY PERSON IN BSNL ATLEAST HAVE THE CURTESY TO CALL ME AND FINND OUT WHAT IS THE PROBLEM.

SATHYA KUMAR S
[protected]

k.Raghu

from Bengaluru, Karnataka

Home combo Plan — connectivity problem

I am from Tripunithura, I have a broadband connection with my number 2780451.I had given a complaint that the internet is not working, but nothing has been done so far. Its been 4 months since i took the broadband connection, but the condition is pathetic. The broadband connectivity goes of within minutes of my logging in. I had placed the complaint online, visited the Tripunithura exchange but nothing has been done so far and no one has come so far. I had to resort to private net cafe to use the net when i have net connection at home.Its disgraceful that a company as big as BSNL is not able to get it rectified. Its a shame that the conncectivity is bad and there is absolutely no redressal of the problem and this is display of absolute slackness, which is least accepted from a company like BSNL.Do releive me of this by taking back the modem and reimburse the modem purchase amount and other charges.

Regards

K.Raghu

dknagar

from Pathanamthitta, Kerala

CONNECTIVITY PROBLEM

EVERY DAY MY BSNL BROADBAND CONNECTIVITY GETS BROKEN DOWN 4-5 TIMES IN A DAY FOR 15 MINS TO HALF AN HOUR. THE TELEPHONE LINES ARE CLEAR BUT CONNECTIVITY IS NOT THERE. THIS REFERS MY COMPLAINTS NOs 1445760 AND 1463439. THE REPONSE FROM BSNL IS THE WORST. SPOKE TO SOMEONE IN BSNL NOIDA NAMED "UMESH" THREE TO FOUR TIMES. HE ASSURES THAT IT WILL BE MADE ALRIGHT OR SOMEONE WILL VISIT YOU TODAY. BUT NEITHER IS CONNECTIVITY IS IMPROVED NOR ANYONE VISITS TO SEE THE FAULT.

WHOM TO GO TO FOR THE COMPLAINT?

DK NAGAR
[protected]

DHAWAL

from Gidam, Chhattisgarh