[Resolved]  BSNL Broadband Home plan 250 — Non working of Broadband connection

Ph.: 91+281+2476254
Harendra K. Vora,
A/202 Shri Radguru Vihar Apartments,
Opp. Govindbhai's Wadi, Near Airport,
Rajkot - 360 007
Dt/- [protected]
I am sorry that I am directly writing to you. But, with due respect I have to advise that I hold a broadband connection (Home Plan 250)with my residence Telephone No. 2476254 (91+281 Rajkot ). Unfortunately since 23rd July, 2008 it does not working at all. This has happened earlier on many occasions also. Help line No. 12678 (91+281- Rajkot)when contacted I was directed to contact Telephone No.[protected]+281 Rajkot ). But, the said number continuously remains un attended (un replied) or I get engaged tone. I request your good selves to verify the fact. I therefore personally handed over a written complain to your Customer Service center on 29th July, 2008. There also acknowledgement was denied with a plea that I must submit complain in duplicate otherwise no acknowledgement is possible and that they will simply forward to the concerned department of BSNL at Rajkot . I do not know whether they have forwarded the complain to concerned Department. M ay I request your good offices to bestow your kind attention to resolve my problem at the earliest.

Incidentally, I may bring to your kind notice that email sent on given address i.e. [protected]@bsnl.in bounces back reason best know to BSNL.