BSNL Broadband — horrible connection

Address:

Hooghly, West Bengal

sir ,
I am using bsnl bb for a long time my telephone numb being[protected] in d name of kalpana pathak, their service was never good, i used to encounter problems every week but atleast d exchange people were kind enough to give calls., but recently i am facing a strange problem, the link keeps blinking and only establishes after i hv disconnected the phn that too not for long , their webpage doesnt open , it shows server cant be found , after several tries 1 0r 2 webpage does open, i hv docketed several times but they hv been removed without d prob being solved , i visited their exchange 4 times and everytime they tested d modem and said its k....go home their is no problem....i hv evn recorded d situation on my mobile cam and i intend to show them as well....i am encountering this prob over a month ......the bsnl authorities asked me to check d line....i hv made a docket at 198 for landline checking....its been 4 days and no reply from them as well.....i hv even pinged my line at there is almost 4% loss.......sir plz kindly look into ths matter.