BSNL Broadband Internet Connection — Not activated even after lapse of over 2 months.

Dear sir,

Ref : Telephone no.[protected] of bopal area, ahmedabad
D/N no. W999827 dt. 17.06.09
End numbers of complaints lodged with your bopal telephone exchange
Letters/Mails sent to Mr. Ajit Singh, PGM(O) & Mr. Ram Shankar Yadav, AGM(PG & HR)

With reference to above, it's unfortunate that even after lapse of over 2 months, nothing has moved from your department & not even for a minute I could open the system to work on it, though I tried vigorously day in day out trying to establish the connection, which has resulted in raising a debit note towards the service for Rs. 233.00 in the telephone bill having received fro your end for Jul'09. Moreover, the person who visited my house for the service to be restored is highly arrogant, mannerless & indiscipline, though he acted on 20% of the complaints lodged & had never been able to do much, whereas reported to the exchange of resolving the complaint. You may kindly refer to detailed complaints sent to your aforesaid officer both by courier as well as by mail, but in vain. As a result of such careless attitude of your department, I had to run to the cyber cafe every time to work on internet leading to lots of inconvenience towards time & extra commercial liabilities, apart from paying to you as well in absence of service to be provided.

As it is a clear case of deficiency of service & faulty equipment, I have been forced to approach competent authority, as I have no other option.

Lastly, as I havenot used your internet service, hence I have to deny you the payment of Rs.924.00 leading to disconnection & take my case to logical end.

Awaiting your actio, if possible

Thanking you,

S.SAHAY