[Resolved]  BSNL Broadband — internet keeps crashing

Address:

Dakshina Kannada, Karnataka

its been almost 6 months now. i keep complaining to the bsnl office every now and then but still they dont provide me with a solution

the problem is that the internet keeps crashing every 5 minutes(+/-)... when there are torrents on download the internet doesnt crash and it works fine...but wen there is no torrents on download... and i am only browsing. it just keeps crashing...i mean if i even have to watch a 3 min video on youtube.. it will crash atleast 2 times during buffer..

wen i go into the ip address of my router that shows me the details of the connection as in line upstream/downstream and ip, dns and other settings
i have noticed that everytime the net crashes the line rate upstream/downstream, default gateway, primary n secondary dns go black...

pls help me find a solution
as bsnl service providers arent co-operative at all and i have no other option other than using their stupid service which is sometimes equal to not having internet at home