[Resolved]  BSNL — Broadband not working since connected

Address:

Kottayam, Kerala

Sir,
I have applied for a BB connection on February 21st,2012. After so many days of toiling to get the connection I got the connection on 13th April 2012. But I could not even just open a single site yet.

On complainning to the JTO, he replied that the moderm is faulty and has to be replaced. I took the moderm to the BSNL NIB section at Kottayam and checked and they certified that the moderm has no problem. In addition to that I got another 10 working modems which I tried on my connection and none of them responded.

From the BB customer care department at Kottayam NIB informed me that there are three problem existing in the Kudamaloor exchange. 1. Port complaint, 2. power leakage, 3 cable fault. Unless these are rectified I would not be able to visit any site. But the JTO Kudamaloor Exchange is taking it very cool and does not do anything on this front. Now after one month my first bill will come without opening a single site.

Hence I request you to speed up the correction of the faults and then only charge the bills. My details are given below.

K.Prabhakaran, Rohini, Kudamaloor. P.O., Kottayam - 686 017, Ph:[protected], Mob: [protected].

I would appreciate if you would kindly take up the issue.

Thanking you,

Yours Sincerely,

K.Prabhakaran.