[Resolved]  BSNL Broadband — Regular Internet Disconnections

Address:

Ahmedabad, Gujarat

In past 4 months, I have lodged tons and tons of complaints to BSNL for broadband related issues, and today it was just disgusting the way my telephone was literally disconnected by someone named Mr. Mishra.
He is reachable on[protected] and his mobile number is[protected].

So, here is my most recent complaint email that I just sent today:

"Respected Sir,

In past 3 months, I have lodged several complaints in regards to BSNL Broadband connectivity issues.
Every time I lodge a complaint, on the next day I get a call from Local BSNL Exchange office asking if the BSNL is working or not, when I tell them that Internet Connectivity is down, although I have DSL Link showing up, one old man who calls himself Line-Man comes to my home, changes the telephone wire, checks the telephone by making a local phone call and leaves the home saying that now it is fine.

I tell him that I never had a complaint with the telephone, my complaint is about frequent PPPoE disconnections of my BSNL Broadband, he doesn't even know what PPPoE means.

In past week alone I am facing disconnections of internet at almost every 5 to 10 mins throughout the day and many times it doesn't work at all for several hours.

When I try calling at 1504 from my Land-Line telephone, no one responds call at all, it just keeps ringing for about a minute or so and then the call disconnects automatically.

I want to request you to please take some action.

I have been facing these issues for over 3 months now with no appropriate response at all. These many disconnections are actually giving a lot of trouble in my day to day work.

Even right now as I am typing email, my internet is disconnecting every now and then, please see the attached image showing WAN status of my BSNL Broadband connection.

I tried calling someone named Mr. Mishra on[protected], the man simply disconnected my call by saying that the problem is with cable, not internet. He is not even answering the call now, his mobile number is[protected]. He is not answering on his mobile phone as well.

This is ridiculous the way customers are being treated.

Kindly look into it asap.

Thanks in anticipation."

Completely tired of it now, looking forward to disconnect my BSNL services shortly.