BSNL Broadband Service — BSNL broad band not working from the day of installation | |
As per my application, i got a BSNL Broadband Connection at my residence number[protected], in the second week of March 09. Till now i have not been able to use this as an "error message 691" appears as i tend to login. On my request, the password and login was reset seceral times by your personnel. How ever, the problem persists. I had made several complaints with 12678 and the contract agent who has provided the support. There is no action so far . I am charged for the BSNL connection which i have never used. Pls arrange to rectify this problem on priority. Was this information helpful? | |
 2 Comments | |
Comments
BSNL/ Broadband Connection — Incorrect Billing and Non-working of Broad Band Connection
An ADSL modem (C2110) was handed over to me on 22/08/2008. Installation was not done by the person, who came to hand over the modem.Not being informed by BSNLregarding activation of BB, I lodged a written complaint on 4th Sept. 2008. BSNL office informed me about the user id & password on that day (4th Sept 2008) while receiving the complaint.
My land line[protected] was out of order during that time and was restored on 10th Sept, 2008. On 11th Sept 2008 I first login and since then I am facing problem.
Problems are:
1) BSNL raised a bill adding BB charge for the month of Aug'08. I issued a letter to Area Manager marking copy to CGM and DF. No reply received till date. I will deduct the broad BAnd charge Rs. 750=00 from the bill and send the payment to Ministry if I don't receive any reply from BSNL Kolkata by 25th Sept. 2008. This is already being informed to all concerned.
2) Broad Band connection is still out of order as the modem fails to negotiate with the exchange. Link failing after each 1 - to - 5 mins. I talk to BSNL office almost every day, but with no concrete solution till date. The power LED of the MODEM is not glowing while the other LEDs are doing necessary function. Link LED stabilses and after few mins. starts blinking.
I don't know when the connection will get stable. I am sure BSNL will again send a bill for Sept'08, when the problem is yet to be set right. I will not pay any amount for the month of Sept'08, if the problem is not resolved by 72 hrs as per BSNL guideline.
Thanks and regards,
Debasis Debnath
333- C Bansdroni Road
Bansdroni
Kolkata 700 070
[protected]
2471 8306
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BSNL BROADBAND SERVICE — DELAY IN PROVIDING BROAD BAND CONNECTION
I HAVE APPLIED FOR BROAD BAND CONNECTION FOR MY TELEPHONE NO[protected] ABOUT THREE WEEKS BACK BUT TILL DATE THE SAME HAS NOT BEEN PROVIDED. ON QUIRY IT IS CURTLY REPLIED THAT IT MAY TAKE A MONTH. THEN WHY BSNL MAKE ALL SORT OF TALL CLAIMS