[Resolved]  BSNL Broadband Service — Service denied

Address:

Kottayam, Kerala

Kottayam,
30.04.2012


K. PRABHAKARAN,
“ ROHINI “,
KUDAMALOOR. P.O.,
KOTTAYAM – 686 017
Ph: 2393018
Mob:[protected]





The Junior Telecom Inspector,
BSNL,
Kudamaloor Exchange,
Kottayam – 686 018.



Dear Sir,


Sub: BB connected. But could not access any page due technical problems in
Your exchange

Ref: -BB Given on BSNL Land line 2393018.


You would recollect the pain I had to face to get a BB connection from BSNL Kudamaloor Exchange. In this connection I have contacted you over phone/mobile several times for days and weeks together. I have given the application on 21st February, 2012. Initially you claimed that the application was not received by you from gandhinagar exchange. At the same time Gandhinagar exchange confirmed that the application has already been forwarded to your office in time. Later on enquiry you reported that since some technical works are in progress at Kottayam exchange it will be delayed for another week. Finally after running from all the pillar to post you granted a connection on 13th April, 2012. That too on the same modem which you said is faulty.

But till date I have not been able to open a single site yet due to the technical problem in your exchange. I have contacted Kottayam BB Customer Care centre NIB section and gave my old modem as well as the new modem. But both the modems don’t work in my house connection. The NIB has informed me that there are three problems existing in the exchange for which I am not able to access the internet. 1. Port Complaint, 2. Current leakage, 3. Cable fault. Unless these problems are corrected I won’t be able to access the internet on my connection.

Though you say that my old modem is not working I can show you the same modem working perfectly well with any other connection. Even the new modem does work on my connection.

Though the connection was given on 13th April I was not able to open even a single site on my connection. By 15thMay 2012, my first bill (rent-Rs.250/-) will be raised without opening a single site. I have already appealed to the Commercial Officer to abstain from charging any rent for my BB for the month of April since I could not access the internet from my connection.



Under these circumstances, I appeal to you to look into the technical problems behind this and connect the error at your end without any delay anymore.



Thanking you
Yours faithfully,



(K. Prabhakaran)