BSNL-Broadband Usage — regarding phone dead

sir,
ph.no 24532721 is dead since last 2 weeks.& complaint made last week no one has come &attended . when ever we r reporting complaint regarding dead phone in the area santoshnagar offic simply noting down no interest is taken .if action is not taken we will feel that bsnl is not interested in customer& we will ask u to cancell the land phone as well as the internet being a regular payment customer we feel trouble with the bsnl .in future we will like to have facility with other phone department.
the facility calling 10 paise per min. with family &friends after 9.pm.is available with the land phone or not.the information we need.