BSNL Broadband — Complaint against BSNL for not resolving a complaint since 14 months even after regular reminders

Address:

West Bengal

Dear Sir,

With due respect, I would like to state that I am the subscriber of BSNL Landline (Telephone no.[protected]under plan 500 C Home)).

I registered for the new telephone connection and the broadband on 29th of March 2010. But the connection was done on 22nd May 2010 after I twice paid visit to the exchange for the same.

At the time of registration I was being told that there would be:
i) No INSTALLATION CHARGE, i.e Rs. 250.
ii) No MODEM SECURITY DEPOSIT, i.e Rs 500.
iii) 50% OFF on the MODEM RENTAl. (i.e. I would be charged only Rs 25 per month).

But I was charged all the above in my first bill, i.e, Rs. 775 additional in the first bill (June 2010). In the rest of the bills till date (i.e from July 2010 till date), I have been charged Rs. 50 as modem rental charge instead of Rs. 25,i.e, a sum of Rs- 25 additional in every bill till date.

I have complained in written to “The Area Manager, BSNL, Satyabala, Howrah” regarding the same issue on 29th July 2010. I have also paid several visits to Mr. B.K. Soren, the concerned officer at Satyabala Exchange regarding the same issue but everything went in vain. I have been continuously paying all the bills on time and have been reminding for the same complaints since 15 MONTHS over e-mails and phone.

Initially they officers at the BSNL responded to my e-mails and calls, nowadays they even bother to give it a hearing.

I would humbly request you sir to take strict action against BSNL such that they don't dare to harass their customers and also ask them to solve this complaint within some proper deadline.

Thanks & Regards,
Aditya Gupta.
Phone No. - (Res[protected]
(M) [protected]