BSNL — BSNL customer care is full with liars

Address:	Lucknow, Uttar Pradesh
Website:	weltoshop.info

BSNL customer care center is the worst customer care center I have ever encountered they are full will liers. I called up to the cc for inquiring about my last deduction, on the first call they told me that there is no service activated at your number and when I further inquired they asked me to call back again after 4 hours ( the normal excuse they make on every first call ). As I knew they are fooling me so I called up again to speak to another executive. She told me that the deduction was due to one activated service.

I asked her to loudge a complaint regarding previous executive that she is providing wrong information to the customers and this could have resulted me in further deduction of my charges. They simple rejected my request for lodging a complaint for their agent. I asked them where should I lodge the complaint. Inspite of giving me solution they consoled me by saying that we will take care of this issue. Still after my continuous force to lodge a complaint the directed my call to their senior they told me to lodge a complaint on bsnl.co.in but failed to guide me to the exact page. Again they told me to mail to bsnl but failed to give the email id. After that they said that you will have to go to BSNL office to lauge a complaint I asked them the exact office where i should go, they provided me with the address and phone no. On making the call the BSNL office rejected that we dont register complaint regarding this issue. This office is just for Billing and new connections.

Again I called back to customer care and finally they said that they dont have any other info that they could provide me on this.

BSNL department is filled with FOOLS they even dont know what their department is of. I had been the BSNL user from past 10 years and now I think that It was my biggest mistake to continue with BSNL for such a long time. Not only their mobile department, their Land line department is also worst. of almost half a month MY land line dosent works and when I go to their department regarding my complaint they even dont mind saying that if you are facing so much issue they you switch on to some better service.