BSNL — BSNL internal politics, bribery in promoting private sector

Dear Sir, We were trying for a new BSNL connection for almost three years now in Zamin Pallavaram Area in Chennai. Whenever we raise the request through different forums like submitting an application in person, or through BSNL official udaan website, it is always rejected saying "NOT FEASIBLE- CABLE TO BE LAID". The reason cited was not true at all since there was cable present in the same house where the tenant move with the old connection. We spoke to some of the BSNL personnel's and shocked to hear that they are no providing any new connections in the area since they do not promote new customers. Their intention seems to be only to retain the old customers, that too without much efforts. He also added that the private vendors for internet broadband, were involved in stopping BSNL to provide new customers since they want to have a major share in every place. So even BSNL officials are asking us "Why don't you try the internet dongles provided by the private vendors"!! This is so ridiculous that a government sector is completely supporting private sector growth due to crooked officials who get bribe for the same. Also I tried repeatedly with different offices surrounding that area and everyone rejected them in round robin saying that "this is a border area where area of control is in dispute with the overlapping offices and also the head officials have too many politics between them". This is really pathetic to cancel the leads with irresponsible replies, but we cannot blame the marketing people since they just reflect their top level management. Could some one please look into this as a matter o[censored]rgency? Thanks in advance, Srinivasan