BSNL — not getting broadband connection

wel i am residing in a very prime location of the jaipur (raj) city called saket colony adarsh nagar.
i have applied for the broadband connection in may 08..after long time when there was no action taken by the company towards my application i have reached the office of the company..there i was told that there ws no such application of mine..i was shocked and then i hv shown them the copy of my application form then they have checked the records and tell me that no connections are available at the related box which is used for broadbend..i thought that it was a nonsense, non availability of this box...there is some other reason or the lazyness of the officers..i had faced a lot of mental and physical problems because of this..please do something and help me...