[Resolved]  BSNL — BSNL Customer service

my internet[protected] is not working for the last 7-days. We lodge many request but all vain. No one care .

my bill

I have an BSNL prepaid no. i put top up rs:100 easy recharge on 20/07/09 at 8:41 PM but still now i am not received any amount to my mobile, i called customer care for several times a day but no response but one customer care executive said to go near to the shop and call again to connect him. i went to near shop i called again to connect the particular person but they said no we cant. i gave phone to shopkeeper. the shopkeeper talked as an customer like me. But then also no response the Customer care Executive is not talking properly. Again the shopkeeper called customer care again they gave one no:[protected] to call. i called several times a day the customer care executive said i will block the no if you call again. I spent my money to top up and am getting scolding from the Executive. If i call this no [protected] they are not picking call.

I am holding the no. 2795 74 15 since last one year alongwith broadband . Always suferred with some or the other problem with BSNL ( billing, internet connection, services etc.) In June i had applied for shifting of landline in similar area; after several procedure they accepted my application on 16th June '09. Shifting done after 10-15 days on my constant personal complaints in Patnic offfice to CEO . But till today broadband connection is not done . Made several complaints personnally as well as telephonic to CEO, JTO, LINEMANS ; EVERYTIME reason given is " abhi tak pending hai, software ka kaam one month se chal raha hai, ek hafta lagata" lastly warned them to take the matter to newspapers, given last promise work will be done within two days, week has passed after that no action. BSNL are constantly giving add for new services on tv why? when this company can not handle the small matters for months what is the use of promising new best services ? NOW I M NOT EXPECTING ANY ACTION FROM bsnl, I am forwarding this letter to all Newspaper, and going for justice and all the reimbursement for harresment given by this organisation (which is never organised) to me personally and mentally, financially etc in CONSUMER COURT . I ll see to it that i get justice as fast as possible ..

DEEPIKA LALIT BHANDARI

We had an interaction with BSNL customer support[protected] on 25th July 2014 regarding an issue with Wi-Fi connectivity. Being from technical background, the issue was isolated by us to be with either the Telephone set or Modem. All that was required for the BSNL people was to lodge a complain, come over and replace it. On 25th, they lodged a complaint WITHOUT giving any reference/complaint number. Okay, we thought they have taken the request any way and waited till Tuesday (29th July). But there was neither a call from BSNL nor anybody came over. On 29th July, we unfortunately decided to call BSNL support again and the personnel was horribly disrespectful, using phrases like "Tell me sir, what is your problem", "Sir we are not here to help you further. Take this number of Bangalore Exchange Service and call them." and disconnected the call. of course. Okay, despite of frustration climbed to the brink, we decided to call Bangalore Exchange Service. For two days we tried but we could only hear Tring-Tring and nothing else. Like any other frustrated human, we called BSNL customer support on 31st July, which turned out to be the most disastrous experience with customer support of any company. The agent on the other line stated, "We can't help you. Go and talk to Bangalore Exchange Service", "Don't waste time and tell me what is your problem". Responding to which I asked if that is the way they talk. On which I got to hear, "DEFINITELY Sir, this is the way we will talk if you don't call Bangalore Exchange Service." All I was trying to explain this multi-billionaire company is that there Bangalore Exchange Office was not picking up my call for 2 days! When I asked that lady's name, she denied stating that they are not supposed to give their names. Doesn't make sense to me. I didn't call up FBI, did I? I asked for their Supervisor on which the lady denied to pass him the call. She gave me numbers of Customer Relations team and her Supervisor and it didn't come as a shocker that my call was unanswered even by them.
I have been with BSNL for past 10 years, probably the first time I have faced a critical issue. But getting such dishonest, non-cooperative and non-helpful behavior, I would NEVER recommend it to anyone in the decades to follow.