[Resolved] BSNL — Post Paid Mobile Phone Service

[Resolved] BSNL — Post Paid Mobile Phone Service - No Signal

D Dr. Ravi Mylapore from Chennai, Tamil Nadu

Dear Sir, I have informed BSNL for the past more than one year that I am not receiving any signal on my mobile and have given written complaints and also called their Customer Care. I spoke to their Divisional Engineer and the AE about the same. They inspected the place and checked that my complaint was valid and that the signal was not coming at all. This has been going on for many months now and I have been losing calls due to this. I am forced to go out of the building and on the road to even get a low level of signal. This is very unethical to talk private and personal matters or about professional matters using mobile phone on the street. The BSNL authorities are informing that they dont have a location to place the tower in my area and so they cant do anything about it. Also they are asking to wait for another 3 - 4 months more for the new 3G services to resume after which they will attend to this. This is rediculous that one continues to pay bills without having service. This is broad daylight cheating without service. I am a life member of TamilNadu Consumer Protection Organization (Life Member ID: 0383). I would like the Indian Consumer Forum to kindly get me a compensation for the loss in calls and no service at my area. I have been paying bills regularly each month close to Rs. 2000 but this problem is still continuing. Kindly take up this matter and suggest a solution to this. Kind Regards Dr. Ravi Mylapore TamilNadu Consumer Protection Organization Life Member ID: 0383 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

s raja bhaktha singh

from Chennai, Tamil Nadu

Good morning,

I am S. Raja Bhaktha Singh

1. I am a post paid subscriber. Several times I had complaint not to send unnecessary sms, voicemail to my mobile. I have enquired with 1500, they advised to send sms message ‘start dnd’ to 1909. Even after I had sent the said message, the such types of messages are pouring to my mobile and the same may be avoided.

2. Caller voice mail and sms are also being passed to mobile and in case children / aged persons had inadvertently pressed any one of 5 nos. which may lead to levy monthly charges without the willingness of the customers. In these circumstances monthly charges may be charged after obtaining willingness from the concern and not as the matter of routine. In this regard willing customers would contact the concerned customer centre. The type voice mail and sms are being disturbed to us which may be avoided.

Thanking you sir in anticipation.

s raja bhaktha singh

from Chennai, Tamil Nadu

Good morning Sir,

I am S. Raja Bhaktha Singh

1. I am post paid subscriber([protected] & [protected]). Several times I had complaint not to send unnecessary sms, voicemail to my mobile. I have enquired with 1500, they advised to send sms message ‘start dnd’ to 1909. Even after I had sent the said message, the such types of messages are pouring to my mobile and the same may be avoided.

2. Caller voice mail and sms are also being passed to mobile and in case children / aged persons had inadvertently pressed any one of 5 nos. which may lead to levy monthly charges without the willingness of the customers. In these circumstances monthly charges may be charged after obtaining willingness from the concern and not as the matter of routine. In this regard willing customers would contact the concerned customer centre. The type voice mail and sms are being disturbed to us which may be avoided

Thanking you sir in anticipation.