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[Resolved]  BSNL — plan change from 250 to 500 C

I'm a customer of bsnl since 1998. I got the broadband install in 2005. But right now i want to change my plan. I gave the application of changing the plan on 22-11-07, when i asked that would i have to give any security deposit. They said it will be included in your bill. But on 1st december when i go to the bsnl office for confirming my plan change the bsnl guys said me that u didn't deposit the security amount. When asked him that you was saying i am not to give any security it will be included in the bill. They didn't heard me anymore at that time and i had to deposit it there right then. Then i asked him when my plan will be changed they said it will be in few days. I went there on 5-12-07 then asked about it then the SDO said your plan will be changed from next month means from January 2008.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  5 CommentsShareTweet


BSNL Brandband customer service sucks big time. They still live in ancient times. There is no way you can change plans online. You have to write everything in writing to make changes. What a teribble experience . . .

Iam Bhargavi .I wanna to change my broadband plan. Well it is now 500 plan but plzz change it to 250 plan as soon as possible... thank u.
hi sir how can i change my 250 pack to 500 pack plz reply
Write an application for change of plan to 250. and submit it to the local exchange, also get one signed copy o[censored]r application from them. then next day you have to go to exchange again and ask for the plan change in front of you. if it is done then it will take hardly 24 hours in effect.
you can see ur plan details at under my orders section.
Dear sir,

plan change

old plan 225 monthly
plese give me PLAN 99 monthly


jadhav vilas krishnarao
276 Renukanagar near shivajinagar
Garkheda parisar AURANGABAD 431001

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