[Resolved]  BSNL — Stopped outgoing, poor response from Customer care

Today (8/12/2009) morning I observed that my outgoing was stopped by BSNL and I received message to contact 24365 for further details. I contacted customer care immediately where I kept on hold for 40 minutes by thier representative Mr Nilesh on first time, 22 minutes on second time by same person, 18 minutes on third time by Mr Sachin. But no one has told me the reason for stopping of outgoing as everyone was telling thier system is not updated. On my sixth attempt Ms Jyoti has transferred the call to thier Senior Excutive Mr Yadav who told that I have not paid the bill dated 5th Dec 2009 hence facility is stopped. I informed them that today is 8th Dec 2009 and till date I have not received any biill or any intimation regrding payment, then how can I pay? And the next question is when it is only two days passed and the bill is not received to me, how can service provider stop the facility before the due date(23.12.2009). I had paid last bill of date 5th Nov 2009 on due date 23.11.2009. Mr Yadav told me that you once again call the customer care and log your complaint and get complaint number, then only we will able to solve your querry. Again I called customer care where again I had not been responded in first attempt. During my third attempt after 35 minutes Mr Silvester has logged my compaint and given me comaplint no 3469114.
I am reaally fade up with the service and the treatment given by BSNL representatives and their officers. I spent almost more than 4 hours t know the reasons for stopping of the service. the reasons for stopping the service are not valid at all. after paying on time and be the loyal customer for more than 10 years BSNL is giving such embarassing treatment which has disturbed and tortured me. Therfore I request you to look into the matter and give me the justice by restarting my facility immediately and compensation for my mental torture.

Govind Acharekar
Aurangabad